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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at

66A – Nobody Fights Their Own Ideas: Innovation as a Source of Engagement

Tuesday, March 24th

About the Session

This seminar will describe the shared attributes of organizations where the predominant culture styles include both innovation and high reliability. Faculty will emphasize the specific actions leaders can take to set these cultures into motion, rather than simply describing key tenets. You will learn about specific actions such as how to build the capacity of frontline employees to innovate their key work systems; how to incorporate intelligent risk-taking into the performance management system; and how to flatten the authority gradient in the workplace so that those closest to the process and the customer have ownership of key work processes

Learning Objectives:

  • Explore how to develop a heightened culture of innovation among frontline employees.
  • Discover how to leverage innovation as a catalyst for engagement.


Presented By

Craig E. Deao

Managing Director/National Speaker/Author
Studer Group