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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at

57X – A Systems-Based Approach to Improving Diagnostic Quality and Safety

Tuesday, March 24th

About the Session

Your organization wants to reduce harm from delayed and missed diagnoses, but how do you start? This seminar will take a deep dive into how your leadership can accelerate progress in diagnostic quality and safety. Learn how one organization is using “Improving Diagnosis in Medicine: Diagnostic Error Change Package,” a new publication from the Society to Improve Diagnosis in Medicine and the Health Research & Educational Trust, as the framework to make changes in all five primary drivers of improvement in the field of diagnostic quality and safety: effective teamwork, reliable diagnostic process, engaged patients and family members, optimized cognitive performance and robust learning systems. Every healthcare organization has quality and patient safety structures to measure and improve care. Learn how to tap into and adapt current patient safety processes such as root cause analysis in your organization for improved diagnosis. Hear examples of tactics to standardize the diagnostic process, and to identify and learn from errors that occur. Real change will require a comprehensive strategy with work in many areas, perhaps most importantly in engaging patients in the diagnostic process. You will take home tools to implement and have the opportunity to discuss best practices and change ideas with your peers during the session.

Learning Objectives:

  • Review the scope of diagnostic quality and safety in healthcare, and gain an understanding of the business case for pursuing diagnostic excellence.
  • Understand the role of leaders in diagnostic improvement efforts, including system-based factors, governance, and patient and family engagement.


Presented By

Harry Hoar III, MD

Associate Designated Institutional Official
Baystate Medical Center

M. Suz Schrandt, JD

Senior Patient Engagement Advisor
Society to Improve Diagnosis in Medicine