About the Session

The program is designed to help participants foster and facilitate organizational excellence. Both frameworks require leaders’ understanding of their roles in creating the conditions for performance excellence through personal actions, plans and measures that promote organizational alignment, integration and success. Using the Baldrige and ISO 9001 frameworks together offers a nonprescriptive, systematic approach to illuminating the next steps toward organizational maturity and performance excellence. This session will provide time for facilitated discussions within groups of participants from each organization to evaluate and articulate how you do what you do and how it is working within the context of your organization.

Seminar 56 will be held at the Palmer House Hilton; includes a 15-minute break.

Learning Objectives:

  • Understand the relationship between the Baldrige Performance Excellence Framework and the ISO 9001 Quality Management System.
  • Describe how implementing a leadership-driven quality management system fosters organizational alignment and achievement of organizational goals and vision.