About the Session
This session will be held at the Swissôtel Chicago; includes a 15-minute break.
During this interactive and highly experiential seminar, you will learn about the evolution of a CANDOR approach to the response to patient harm. You will also have the opportunity to increase or test skills associated with CANDOR, including empathic and honest communication after patient harm occurs. The faculty also will discuss issues surrounding the emotional angst for members of the care team. Experiential learning will involve group and individual exercises practicing these communication objectives. You will use actual de-identified cases of medical harm to work through all the processes associated with the principled approach to patient harm. This will include event reporting, system activation, immediate and ongoing communication with patients, families, loved ones and the care team, event review, and resolution, which evidence shows lower claims and liability costs.
- Understand the CANDOR comprehensive, principled and systematic approach to harm from event through resolution.
- Recognize the interconnectedness of all the domains of response to harm and employ empathic communication skills.