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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at

36X – Tackling the “HAC” of Workforce Harm

Monday, March 23rd

About the Session

The healthcare industry’s workforce experiences higher rates of physical harm compared to workers in industries typically regarded as dangerous, such as coal mining and manufacturing. The impact and consequences of physical and psychological harm on patient outcomes, productivity, turnover, morale, joy in work, financial performance and reputational harm have been well documented. Despite promising progress in workforce safety, evidence suggests there are substantial opportunities for healthcare leaders and providers to heighten awareness of and take action on this issue.

During this seminar, nationally recognized experts will raise awareness of the current state and implications of workforce harm and provide deeper perspective into the business case for workforce safety. Workforce safety metrics and dashboards, including leading and lagging indicators, will be provided. Faculty also will highlight leadership lessons from healthcare systems that have demonstrated success in the development, implementation and application of programs and resources for improved workforce safety. This session will build upon the widely disseminated publication “Leading a Culture of Safety: A Blueprint for Success” developed in partnership by ACHE and the IHI/NPSF Lucian Leape Institute.

You will leave this session better able to evaluate the state of workforce safety in your organization and apply practices and resources to hardwire values, systems and practice for mitigation of workforce harm and creation of sustainable improvement in workforce safety.

Learning Objectives:

  • Review the impact of healthcare worker safety on patients, families and the healthcare workforce.
  • Explore recommendations to hardwire your organization’s assessment, reliable management and improvement of workforce safety.


Presented By

Patricia McGaffigan, RN, CPPS

Vice President, Safety Programs/President, CBPPS
Institute for Healthcare Improvement

Kathy Gerwig

Vice President, Employee Safety, Health and Wellness/Environmental Stewardship Officer
Kaiser Permanente

Michael Hodgson, MD

Occupational Health and Safety Administration

Mary Beth Kingston, RN, NEA-BC

Advocate Aurora Health