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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at

26H – Life-Planned Communities: 2020 National Research of Top-Margin Improvement

Monday, March 23rd

About the Session

This session will explain 2020 national research of how top-performing life-planned communities develop leaders as self-directed, practical change agents to achieve organizational strategies. Furthermore, it will identify the behaviors of senior leaders that increase executives’ acumen as self-directed change agents to achieve organizational key strategies. Lastly, presenters will review a case study of John Knox Village and how this community achieved significant financial improvement using the four-construct framework found in top-performing organizations: developing leaders, high-impact strategic focus, accountable structures, and results-enabling tracking systems.

Learning Objectives:

  • Identify top-performing characteristics in a life-planned community.
  • Discover how to prepare senior leaders and middle managers to become change agents, overcome resistance to change and deal with a rapid-pace change environment.


Presented By

Raymond M. Johnson

Managing Principal
Caldwell Butler & Associates LLC

Gerry Stryker

John Knox Village of Florida

Bruce Chittenden

John Knox Village of Florida