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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at

21 – Promoting Wellness and Engagement in Healthcare Organizations: Leveraging Behavior to Optimize Performance

Monday, March 23rd

About the Session

This session will be held at the Swissôtel Chicago; includes a 15-minute break

Individual leadership behavior, driven by an understanding of a highly developed sense of emotional intelligence, is the singular most important predictor to organizational performance. People connect emotionally with their leaders before they connect and engage cognitively with their work. Leaders who lack an understanding of the importance of their EQ and this emotional connection to the members of their teams never reach their full leadership potential, and their teams never reach their highest level of performance. As a result, patients fail to receive the highest level of healthcare safety, quality and service. This session aims to identify, teach and apply the key behaviors needed to connect healthcare organization team members in highly developed interpersonal relationships that drive behaviors that will create a culture of healthcare performance excellence. Additionally, this session will identify the cause of and provide a remedy for the gap between consistent leadership behavior, care provider engagement and integration, and sustained organizational performance.

Learning Objectives:

  • Discover why sustainable excellence rests on the adaptability of the workforce.
  • Identify the cause of and the remedy for closing the gap between consistent leadership behavior and sustained organizational performance.


Presented By

Michael E. Frisina, PhD

The Frisina Group

Krystal White, PhD

Performance Psychologist/Founder
The Executive Shaman