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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at

20 – Optimizing Ambulatory Management

Monday, March 23rd

About the Session

This session will be held at the Swissôtel Chicago; includes a 15-minute break

As the healthcare field increasingly shifts from volume to value in the ambulatory setting, cultural transformation will be necessary and inevitable. During this session, presenters will discuss why it is necessary to engage and align with all strategic partners and how healthcare executives can transform their hospital medical staff to a system-based staff. Attendees will gain an understanding of the importance of digitizing healthcare services and creating business and clinical intelligence tools to guide physicians and executives, and they will discover why it is necessary to standardize best practices in quality and safety to optimize both clinical and business outcomes and market share. Furthermore, they will gain an understanding of the importance of commoditizing the services healthcare providers offer through the creation of different models to provide high-quality services at a lower cost. Presenters will address the importance of rationalizing increasingly scarce resources by the definition of clinical subpopulations based upon both clinical and nonclinical determinants of care. Lastly, attendees will learn how a population health approach is operationalized to optimize clinical outcomes and margin, and how to transform their ambulatory service delivery model as they move from volume to value.

Learning Objectives:

  • Examine the fundamental changes that will occur as the healthcare field rapidly evolves from an inpatient “sickness” to an ambulatory “wellness” environment.
  • Gain an understanding of the essential operational components needed to manage an ambulatory setting optimally to drive both clinical and business outcomes.


Presented By

Jonathan Burroughs, MD, FACHE

The Burroughs Healthcare Consulting Network Inc.