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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at

15A – Using Governance and Technology to Build Service-Line Alignment

Monday, March 23rd

About the Session

When rapid growth involves a variety of complex business venture models, service-line integration is needed to enhance standardization. Specialists associated with the newly integrated partners may not inherently align with institutional values; however, due to high national demand of key services such as radiology and cardiology, alignment between groups is critical since backfilling these services with existing providers is not always feasible. Health systems need active engagement from provider end users of enterprise imaging solutions to select and/or optimize the best solution to meet the current and future needs of the organization. This session will provide guidance on how to structure an enterprise imaging governance committee and demonstrate the value of a named provider chair. It also will demonstrate how leadership competencies can be used to support the committee members in identifying and capturing their key outcome needs and concerns to develop meaningful dashboards associated with informatics expectations. Furthermore, the session will outline how to optimize the time of governance team members, use soft-skills to maintain trust with committee partners during technology transition periods and provide insight into managing ongoing integration and trust building with new partner providers.

Learning Objectives:

  • Identify and mitigate service-line integration barriers with the activation of a provider-driver governance structure unified around aligned technology interests.
  • Construct and apply a tailored technology assessment and outcomes management tool to build and maintain provider trust.


Presented By

Ashley G. Clary, FACHE

Vice President, Imaging Services
Ochsner Health System

Ashley Weber

Director, Informatics
Ochsner Health System