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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at

138X – Using Diversity and Inclusion Models to Improve Access to Healthcare for the Aging and Persons With Disabilities

Thursday, March 26th

About the Session

Healthcare disparities for persons living with a disability are vast. However, opportunities for closing those disparity gaps are just as abundant through thoughtful, intentional engagement with members of the disability community. Most people living with disabilities, including seniors, are more likely to experience difficulties or delays in getting the healthcare they need. During this seminar, the faculty will convert diversity and inclusion modules and use them as health and inclusion guardrails for improving access to healthcare for those living with disabilities. Topics discussed will include awareness of discriminatory practices and barriers of care for people living with disabilities; development of environmental and social changes to deliver equitable healthcare to all; opportunities for continual improvement and the eradication of stigma; and modification, procedures and system integration of processes that enable people living with disabilities to maximize their independence.

The 2016 Medicaid and Children’s Health Insurance Program Managed Care Final Rule 42 CRF Section 438.10(1) mandates healthcare providers provide reasonable physical access, accommodations and accessible equipment as well as alternative ways to communicate, especially for Medicaid enrollees with physical and mental disabilities. The health and inclusion models discussed during this session will broaden understanding and information sharing among healthcare professionals at every level for increasing both health and quality of life for all.

Learning Objectives:

  • Identify how diversity and inclusion models can be implemented to improve access to and delivery of healthcare to seniors and people living with disabilities.
  • Review how physical and programmatic site visits support the effective oversight of health and inclusion models for improving access to health.


Presented By

Theresa L. Flanders, FACHE

Manager, Provider Network Performance

Tanya Demirjian

Supervisor, Physical Accessibility Review
Health Net of California