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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at

133 – Inspiring and Leading Change in Turbulent Times: Agility and Resilience in Healthcare Leadership

Thursday, March 26th

About the Session

This session will be held at the Hyatt Regency Chicago; includes a 15-minute break.

This seminar will build on videos and case studies developed in select healthcare organizations, evidence from leadership and management studies, and on the presenter’s experience as an executive coach, consultant and researcher to help you develop the skills needed for agile leadership. Agile healthcare leaders combine flexibility in adapting to change, speed in making informed decisions and resilience through challenges and change. You will learn specific self-leadership, team-leadership and organizational leadership skills and behaviors that will enable you to drive high performance, including patient, employee and physician engagement; quality and safety outcomes; and financial metrics. At the end of the program, you will receive a behavioral change toolkit with specific focus on different situations such as how you manage your focus and attention, how you speak and listens to others; how you act every day; how you make decisions; how you give credit to others; how you respond to criticism; how you handle conflict and failure; how you inspire change; and how you drive success.

Learning Objectives:

  • Demonstrate a deep understanding of the principles of agile leadership, including resilience, flexibility and speed.
  • Develop agile leadership skills and behaviors to inspire change and drive high performance.


Presented By

Amer Kaissi, PhD

Professor, Healthcare Administration / Author / Executive Coach
Trinity University