About the Session
This seminar will begin with an overview of the components necessary for creating cultures of engagement, including the latest research. Statistically significant relationships will be drawn between leadership and frontline engagement. The importance of engagement in relationships with patients and other customers will also be discussed. Specific attention will be given to the mid-level manager that often wears two hats—provider and leader—and oftentimes gets squeezed in the middle. The presenters will share tactics, tools for assessing and developing leaders, and approaches for populating the work environment with frontline teams that are aligned with overall values and goals. The session will use a case study of a Johns Hopkins department, and will include an application tool so you can maximize learning and application of the tools discussed.
- Discuss the role of the mid-level leader in overall engagement.
- Identify successful tools and strategies for engaging the mid-level manager.