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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at

128X – IRFs Partnering with Acute Care to Maximize Patient Flow and Value-Based Efficiencies

Thursday, March 26th

About the Session

This seminar will review the collaborative process of identifying and outlining key interventions needed to address issues with throughput. The initial stage of such a process includes identifying key clinical and nonclinical stakeholders. The presenters will share how an inefficient workflow in place at their organization was a result of a systemic issue that required standardization and strict criteria for “one-offs.” Hear how several working groups were created to address the issue on multiple fronts, including enacting financial clearance, revamping and standardizing the admissions process, and educating various departments about therapy’s role in expediting safe acute discharges and rehab admissions. Discover how to compartmentalize a larger systemic issue into manageable components worked on by several workgroups. In addition, faculty will share their approach to creating a feasible timeline of interventions, and how they implemented strategies for rolling them out to stakeholders. At the end of this seminar, you will be more aware of how to maintain these new processes and tests of change as part of a new standardized workflow. You will also have a better understanding of how to develop a mechanism for reporting and quality improvement.

Learning Objectives:

  • Identify a key problem related to throughput in your organization and formulate a concise and feasible timeline to implement tests of change.
  • Discover how to collaborate with other departments to achieve a shared goal.


Presented By

Michael Tsang

Director, Operations
Rusk Rehabilitation, NYU Langone Health

Kate Parkin

Senior Director, Rehabilitation Therapy Services
NYU Langone Health