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123X – Turning EHR Resistors Into Champions

Wednesday, March 25th
4:15pm5:45pm

About the Session

Physician engagement, retention and satisfaction are essential elements to delivering the highest quality, safest care. This discussion will detail how health systems can address physician burnout from adoption of technology by developing a program to involve physicians in the process of improving EHR quality, reliability and adaptation. The faculty will share how their health information technology team uses analytics from physician time spent engaged in EHR activities, particularly after hours, to help identify providers that may be suffering from burnout. These clinicians are provided training and support, while being tapped for their perspectives on workflows that the physicians feel are misplaced or wasteful. Additionally, you will hear how the organization has created an Alerts Dashboard that seeks to identify causes of unnecessary false positive alerts that may be diminishing the effectiveness of accurate and significant alerts.

Learning Objectives:

  • Understand how time spent in the EHR can identify clinician burnout and provide support.
  • Describe strategies for supporting physicians struggling to use IT and engaging them in identifying unnecessary work created by technology in clinical workflows.

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Presented By

Gina Altieri

Senior Vice Presdient, Corporate Services/Chief Strategy Officer
Nemours Children’s Health System

David J. West

Director, Health IT
Nemours Children's Health System