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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at

06A – Virtual Health: Improving Quality and Care Delivery

Monday, March 23rd

About the Session

Navy Medicine uses a variety of virtual health capabilities across global operations to increase access, minimize unnecessary patient movement and improve the quality and increase the value of care delivery. Synchronous and asynchronous modalities allow a few healthcare providers to extend care to a larger number of geographically diverse patients. During this session, the presenters will review three specific programs that have proven successful with the global Navy Medicine enterprise. Connected Corpsman in the Community embeds hospital corpsmen in training and work centers with large numbers of active duty personnel to provide algorithm-based care for commonplace medical conditions, minimizing the time that active duty service members spend away from work while also teaching junior corpsman to think critically. The Tele-Critical Care Program leverages commercial video-teleconference equipment and remote access to EHRs to extend the reach of a small number of critical care physicians. Pacific Asynchronous Telehealth and Health Experts Online Portal are both secure, low-cost, web-based, HIPAA-compliant virtual health programs that extend medical expertise for nonurgent conditions to remote locations. Presenters also will show the potential for civilian healthcare systems to employ these same concepts to extend provider utilization and expertise.

Learning Objectives:

  • Review the origins of virtual health, including technology and practice innovations that gave rise to this model of care.
  • Discuss how civilian healthcare systems can employ Navy virtual health concepts to increase access to medical care, improve outcomes, decrease cost, and enhance patient/user experience.


Presented By

CAPT Valerie J. Riege

Chief Innovation and Integration Officer
Navy Bureau of Medicine and Surgery

CAPT Konrad Davis

Director, Navy Tele-Critical Care and Virtual Medical Center San Diego
Navy Bureau of Medicine and Surgery