03X—Extreme Onboarding: How to Change Your Culture by Wowing and Empowering New Hires

Monday, March 28th

About the Session

Healthcare organizations have experienced huge employee turnover in 2021, so much so that business analysts have labeled it, “The Great Resignation.”  Many organizations are struggling with up to 40% turnover, so with four out of every ten team members being new, this is an excellent opportunity to change your entire culture. 

New employees should be treated exactly the way we want them to treat patients, but if you’re like most other healthcare organizations today, your new employee orientation program is what new recruits refer to as, “The guest speaker death march,” or “50 ways to lose your job!” It is 50 pounds of information spraying at them like a fire hose for eight straight hour—washing over them at best, but numbing their brain at worst. Recruiters say that it costs, on average, $64,500 to recruit a new nurse in America. So if that nurse quits within their first 90 days, you just lost $64,500 dollars per nurse!

So what can we do instead? Create extreme onboarding, an experience where the new employee is treated exactly how we want them to treat the patient. 

Orientation should be fun, themed and thoughtfully laid out into digestible chunks, with a variety of ways to stimulate interactivity and dialogue. Employees must be connected to a common purpose and taught usable tools that they can apply to the workplace the very next day.

Jake Poore of Integrated Loyalty Systems (ILS) and James Butler of the University of Oklahoma Health (OU Health) will share how they used best practices from Disney and Southwest Airlines to create a world-class onboarding experience that not only stopped the bleeding of resignations but also elevated employee culture and patient experiences to new levels.

Learning Objectives:

  • Build an orientation commitment charter that guides the current NEO design and protects it from future add-ons and changes to content, activities and types of facilitation.
  • Create an “orientation roadshow” that covertly inoculates existing employees in the new culture of positivity, inclusiveness, service tools and focus on compassion.


Presented By

Jake Poore

President/Chief Experience Officer
Integrated Loyalty Systems, Inc.

James Butler

Director, Patient and Family Experience
University of Oklahoma Health—Oklahoma Children's Hospital