Sessions

Pre-Congress Seminar – Compelling Communications: Creating Engagement, Understanding and Results

Healthcare organizations are faced with increasing financial instability and workforce reductions. Unfortunately, this environment generates fear, inhibits honest communication and lowers morale. This two-day seminar provides you with ready-to-use communication tools and skills to create an atmosphere of collaboration, reduce anxiety and promote transparency—resulting in more purpose-driven and productive teams and organizations. Using proven communication…

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Pre-Congress Seminar – Agility and Resilience in Healthcare Leadership: Key Behaviors for Leading Change

Change is truly a consent in healthcare, and today’s leaders must be agile and resilient enough to mange it. But what do agility and resiliency really mean for healthcare executives? How can you develop these qualities to help you keep up with and manage the endless influx of external and internal changes you face? During…

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Pre-Congress Seminar – Compelling Communications: Creating Engagement, Understanding and Results

Healthcare organizations are faced with increasing financial instability and workforce reductions. Unfortunately, this environment generates fear, inhibits honest communication and lowers morale. This two-day seminar provides you with ready-to-use communication tools and skills to create an atmosphere of collaboration, reduce anxiety and promote transparency—resulting in more purpose-driven and productive teams and organizations. Using proven communication…

Learn More

Pre-Congress Seminar – Agility and Resilience in Healthcare Leadership: Key Behaviors for Leading Change

Change is truly a consent in healthcare, and today’s leaders must be agile and resilient enough to mange it. But what do agility and resiliency really mean for healthcare executives? How can you develop these qualities to help you keep up with and manage the endless influx of external and internal changes you face? During…

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Baldrige Boot Camp

Leading organization to achieve higher performance and improve results are healthcare leaders’ primary challenges and responsibilities. The Malcolm Baldrige Health Care Criteria for Performance Excellence were created as a framework for this challenge. This program provides an introduction to the Baldrige Criteria in simple, actionable terms, demystify the Baldrige journey and discuss the best learning…

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CEO Boot Camp

The CEO Boot Camp provides insights into the primary determinants of CEO success in responding to the rapidly changing healthcare environment. Designed for attendees with executive responsibilities, this program builds skills in critical areas of leadership and management development, including organizational culture and performance, cultivating relationships with clinical staff, collaboration with trustees and community involvement.…

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COO Boot Camp

The uniquely diverse role of the COO requires operational acumen and the ability to develop strong interpersonal relationships to enhance operating efficiency and bottomline accountability, allowing organizations to function better. The COO Boot Camp provides a breakdown of the essential skills needed by today’s operations executive to help you address challenges you face with a…

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High-Reliability Boot Camp

Although high reliability is clearly possible in complex industries, the question remains how to achieve it in healthcare. This program will teach the organizational requirements for starting on a high-reliability journey and the tools to achieve it over time. The critical importance of leadership commitment at the board and CEO levels to achieving the ultimate…

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Lead Through Lean Boot Camp—NEW!

The benefits of a Lean healthcare enterprise have been well-established, but the journey toward Lean is not always a straight line. The Lead Through Lean Boot Camp, which is equally beneficial for senior-level and early careerists, takes participants through a series of proof-of-concept exercises that will demonstrate and motivate people to embrace and implement Lean…

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Physician Executive Boot Camp

The Physician Executive Boot Camp introduces physicians to the concepts and tools needed to bridge clinical expertise and management competence. As pressure to improve financial and clinical performance increases, physicians are uniquely positioned to tackle these issues. This program, designed for physicians who recently have moved to a physician executive position or physicians who are…

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Robust Process Improvement Boot Camp

Healthcare is in the midst of unprecedented change, yet many organizations’ change initiatives fail due to a lack of focus on the human element of change. Incorporating robust process improvement methods—which include Lean, Six Sigma and formal change management processes—can give organizations the tools needed to achieve strategic and operational goals to tackle complex, multifactorial…

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Up-and-Comers Boot Camp: C-Suite Skills for Tomorrow’s Leaders

The Up-and-Comers Boot Camp is ideal for relatively new managers and more experienced managers seeking a fresh approach to leading a team, department or division with confidence. Explore how your role is part of the big picture of the organization and how to advance your career. Learn how to effectively choose, coach, retain and, if…

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Ask the Career Coach

Join ACHE’s Career Resource Center Team as we provide guidelines on how to effectively navigate your career path and strengthen your competitive edge in today’s healthcare marketplace using ACHE’s tools and services. During this time, we will also open the floor to discuss your individual career related questions with our team and your colleagues in…

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Speed Networking and First-Time Congress Attendees Orientation

Start out this year’s Congress with an engaging, fast-paced networking experience. By participating in this kickoff networking session, you will meet five individuals from the healthcare community who may have a long-lasting impact on your career. Before networking begins, a review of what to expect at Congress will be presented by ACHE staff to help…

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“Better Together” Joint Diversity and Inclusion Reception

ACHE works closely with its diverse partner groups to advance executive diversity. To recognize this essential collaboration, the Asian Healthcare Leaders Forum, the Institute for Diversity and Health Equity, the LGBT Forum, the National Association for Latino Healthcare Executives, the National Association of Health Services Executives and ACHE will co-host a joint reception for members…

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Modern Healthcare Health Care Hall of Fame Reception and Dinner

Reception: Sunday, March 3, 6:00–7:00 p.m. Award Presentations and Dinner: Sunday, March 3, 7:00–9:00 p.m. In 1988, Modern Healthcare created the Health Care Hall of Fame to honor individuals who have made significant, lifelong contributions to the healthcare field. On March 3, Modern Healthcare, in conjunction with ACHE, will honor the 2019 inductees at a…

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Speed Networking and First-Time Congress Attendees Orientation

Start out this year’s Congress with an engaging, fast-paced networking experience. By participating in this kickoff networking session, you will meet five individuals from the healthcare community who may have a long-lasting impact on your career. Before networking begins, a review of what to expect at Congress will be presented by ACHE staff to help…

Learn More

Opening Session – Parker B. Francis Distinguished Lecture: Being Innovative in a Time of Rapid Change

Healthcare leaders work in one of the most dynamic and tumultuous industries in the nation, if not the world. Some health policies of the past are being challenged, and many think our industry is in crisis because of inadequate funding, changing regulations and new players entering our field. Now is the time for new and…

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Fellows’ Forum 1 with Josh Linkner

ACHE Fellows have the opportunity to meet with this year’s Opening Session or luncheon speakers in an exclusive, intimate setting. These smaller gatherings will immediately follow each speaker’s presentation. During each forum, speakers will expand on their topics and then engage the audience in discussion. Participation by Fellows is limited to one forum, and these…

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Masters Series Session 1: Healthcare Innovation

Innovation has become a vital skill for healthcare leaders, and these two executives have become masters at encouraging, creating, supporting and implementing novel ways to provide cost-effective care. Share in their creative approaches to integrating new technologies, welcoming new partners and driving down costs and waste. You will leave this session with the inspiration and…

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Emotional Intelligence Assessment*

2 ACHE Face-to-Face Education credits Members $175, Nonmembers $195 Career experts agree that emotional intelligence is a better predictor of career success than IQ, but many healthcare executives do not have a clear idea of how their emotional intelligence measures up. With the Emotional Intelligence Assessment, you can measure your emotional intelligence quotient and use…

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01A – Reducing Short Hospital Stay Admissions: Creating a Clinical Decision Unit

Reducing Short Hospital Stay Admissions: Creating a Clinical Decision Unit In January 2017, Scripps Memorial Hospital La Jolla, a 444-bed trauma center, opened an eight-bed clinical decision area run by the ED to help reduce hospital short stay admissions. In the first 12 months after the development and opening of the CDA, hospital admissions for…

Learn More

02A – A Public-Private Partnership to Improve Community Health

Hospitals’ roles are evolving as providers seek new ways to improve the health of their communities both within and beyond hospital walls. This shift requires that hospitals collaborate with sometimes disparate community partners to ensure people can access the information, services and support they need to lead healthier lives. LifePoint Health has launched community coalition…

Learn More

03A – Implementing a Structured Framework for Enterprise Adoption of Telehealth Service Development and Delivery

While some individual telehealth programs have demonstrated successful pilot programs, few healthcare systems have experienced the integration of a robust number of specialties developed and scaled for effective telehealth delivery. At the Medical University of South Carolina, the Center for Telehealth leveraged Information Technology Infrastructure Library, a nonproprietary framework designed for IT service providers, for…

Learn More

04A – Practical Disruption Models and Tools to Enhance Your Healthcare Delivery Strategy and Seize the Market

The healthcare industry is witnessing significant investments by nontraditional players, such as private equity and venture capital firms and corporations like Amazon, the realization of technology’s promise, and nontraditional alliances that will disrupt traditional health system markets. There is a general perception that outside industry players are underestimating healthcare market complexities and overestimating their ability…

Learn More

05A – Engaging Community-Based, Nonemployed Physicians in Rapid-Cycle Improvement to Achieve High-Impact Margin Improvement

During this session, a physician chief of staff at a large regional health system, a doctoral-level nurse with many years’ expereince coaching nurse managers, and a COO charged with producing CFO-validated bottom-line impact will discuss their experiences raising the performance bar at a regional health system. The team experienced success by involving community, nonemployed physicians…

Learn More

06A – Building Nonclinical Healthcare Talent Who Can Survive and Thrive in a Volatile, Uncertain, Complex and Ambiguous Environment

This session will provide a foundational understanding of the environment dynamics that contribute to the “VUCA” (volatile, uncertain, complex and ambiguous) nature of healthcare organizations. The presenters will discuss the critical skills and competencies staff and managers require to effectively survive and thrive in today’s environment. They also will discuss the strategies leaders can implement…

Learn More

07A – Inpatient Units Designed to Improve Safety and Patient Satisfaction

This case study describes a unique, value-driven design process used to develop the designs for new patient units. Design strategies focused on improving the operational efficiency of the new inpatient units and increasing the safety and satisfaction of patients and their caregivers. The presenters will describe how more than 30 front-line staff were engaged to…

Learn More

08A – Building and Using a Mobile Solution to Triage and Load Balance in a Health System During Peak Flu Season

In 2016, BayCare, the Tampa Bay area’s largest health system, was facing overcrowded EDs, impending threats from its competitors and the challenge of launching its first telemedicine app, BayCareAnywhere. At the same time, it was thinking about how it could help educate consumers and direct care usage based on symptoms, especially during peak flu season.…

Learn More

09A – Better Care, Lower Cost: How Mayo Clinic Is Redefining the Role of Diagnostic Medicine to Align Providers and Payers in Value-Based Care

Healthcare costs are following an unsustainable trend, and traditional delivery models are exacerbating the problem. This session will address how Mayo Clinic’s Department of Laboratory Medicine and Pathology identified problems in its practice that were driving unnecessary costs and designed a strategy to set it on a sustainable path. Faculty will share how areas of…

Learn More

10A – Transforming the Narrative Around Mental Health

During this session, you will hear about Sutter Health’s transformation to becoming a leader in mental health in terms of access, affordability, policy and advocacy. The presenters will share global, national, state and local perspectives and associated practices on the topic to ensure you have relevant and specific tools to bring back to your organization…

Learn More

11A – Carilion Clinic’s Patient-Centric Approach to Increasing Care Access

As patients seek out healthcare on their terms, healthcare organizations are evolving the traditional care delivery experience to better meet patient needs. By improving access to care in a way that addresses patients’ needs, organizations have the chance to increase loyalty by making the healthcare experience more consumer friendly while simultaneously increasing their market share.…

Learn More

12A – How to Reduce Opioid Use and Improve Outcomes for Surgical Patients

As the opioid crisis escalates, hospitals and physicians are seeking alternative ways to help patients manage pain throughout their hospital stays and beyond. Multi-modal pain management programs reduce the use of opioids and offer patients faster recovery with fewer side effects. Implementing MMPM pathways in the hospital setting also can reduce lengths-of-stay, prevent unnecessary readmissions…

Learn More

13A – From the Billboard to the Exam Room: How to Deliver on the Promise of Your Brand

Why would patients or prospective employees choose your organization as a place to work or as a place to be cared for? And, after experiencing your facility and care team the first time—whether as a patient or as a new employee—why would they come back and give you their loyalty? This session will explore specific…

Learn More

14A – Tactics to Reduce Physician Burnout and Caregiver Fatigue: Understanding the Firestorm and Building an Action Plan

This session discusses recent trends in provider burnout using 2018–2019 national benchmark data and dives into different segmentations for identifying areas that are most at-risk. Understanding the issues behind burnout is a starting point, but fixing the problem also involves personal accountability and facilitating action. Learn from Harris Health System, one of the largest safety-net…

Learn More

15A – It’s Time for Alignment: How a Decision-Making Matrix Can Help

This session will examine a proven decision-making process that promotes stakeholder alignment. There are four questions that can help ensure your internal stakeholders are on the same page: What value do we bring to any partnership? What are our results? What version of alignment are we willing to talk about? And, why are we looking…

Learn More

16A – Driving Physician Engagement in Patient Quality, Safety and Experience Through Peer Review Transformation

This presentation will describe Alameda Health System’s use of a physician peer review process for reducing physician deviation from best practices and implementation of human-engineered safe designs for risk prevention. The presenters will describe how Alameda automated a high-yield, global event trigger list, identifying cases for peer review that align with highest risk events, system…

Learn More

17A – The Cleveland Clinic Mindfulness Course: Finding Calm, Creativity and Courage in the Chaos

Stress, caused by the increasing pace of change, is ever present, and our caregivers need tools in order to stay healthy and focused. This session will provide ideas, techniques and resources to help you build a mindfulness program that fits your organization’s culture. The presenters will cover the how and why of Cleveland Clinic’s program,…

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Student Associate Orientation

Student Associate Congress registrants are invited to attend this orientation session. You will learn how to optimize your Congress experience, hear from engaged ACHE leaders and gain an understanding of the benefits of your ACHE membership.

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Special Session – HAPTalks: Quick Takes on Today’s Trends From Healthcare Administration Press Authors

HAPTalks is a series of short presentations designed to offer a snapshot of the latest healthcare trends and topics. Presented by authors from Health Administration Press, HAPTalks will touch on the issues, innovations, and approaches affecting healthcare leaders today. More information about author presentations will be available soon. This is a complimentary event; registration is…

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Student Associate Orientation

All Student Associates registered for Congress are invited to attend this orientation. Attendees will learn about the Student Track, hear from engaged ACHE leaders and understand the benefits of their ACHE membership.

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Arthur C. Bachmeyer Memorial Address and Luncheon – Burgeoning Technologies and the Future of Healthcare

During this address, you will explore how emergent fields such as low-cost personal genomics, the digitization of health records, molecular imaging, wearable devices and mobile health, synthetic biology, robotics, artificial intelligence and 3D printing are transforming healthcare with the potential to enable clinicians, empower patients and deliver better care and outcomes at lower costs. Trained…

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The Benchmarks® Workshop

6 ACHE Face-to-Face Education credits Members $670, Nonmembers $765 The Benchmarks Workshop is a developmental 360-degree assessment that provides feedback on 16 key competencies and your leadership potential. You, your colleagues, your direct reports and your supervisor will complete assessments of your abilities in such areas as teamwork, taking initiative, flexibility and conflict management. Discussion…

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Fellows’ Forum 2 with Daniel Kraft

ACHE Fellows have the opportunity to meet with this year’s Opening Session or luncheon speakers in an exclusive, intimate setting. These smaller gatherings will immediately follow each speaker’s presentation. During each forum, speakers will expand on their topics and then engage the audience in discussion. Participation by Fellows is limited to one forum, and these…

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Masters Series Session 2: Quality and Process Improvement

Gain insight into the role that senior leaders play in leading quality of care initiatives and improving work processes on a large scale from two leaders who have achieved proven outcomes. Both of these speakers lead Malcolm Baldrige Award-winning organizations. Together, they will share their perspectives, strategies and insights for attaining and sustaining buy-in, alignment…

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S03A – Artificial Intelligence and the Future of Healthcare

The artificial intelligence revolution is here and everywhere. PwC research finds that close to 40 percent of U.S. jobs could be replaced by robots in the next 15 years. AI’s impacts and implications are shaping the future of healthcare and causing enormous societal shifts. This interactive session will introduce the foundations of AI, machine learning,…

Learn More

01B – Reducing Short Hospital Stay Admissions: Creating a Clinical Decision Unit

Reducing Short Hospital Stay Admissions: Creating a Clinical Decision Unit In January 2017, Scripps Memorial Hospital La Jolla, a 444-bed trauma center, opened an eight-bed clinical decision area run by the ED to help reduce hospital short stay admissions. In the first 12 months after the development and opening of the CDA, hospital admissions for…

Learn More

S02A – Tools for a Young Professional’s Toolkit: Making the Transition From Student to Executive

This session is focused on providing tools for students who will shortly make the transition from student to executive. The faculty does not touch on dress, resumes or interviewing skills, which are covered through university career centers. Instead, the presentation will touch on the skills that research indicates get young executives into trouble. Develop personal…

Learn More

02B – A Public-Private Partnership to Improve Community Health

Hospitals’ roles are evolving as providers seek new ways to improve the health of their communities both within and beyond hospital walls. This shift requires that hospitals collaborate with sometimes disparate community partners to ensure people can access the information, services and support they need to lead healthier lives. LifePoint Health has launched community coalition…

Learn More

03B – Implementing a Structured Framework for Enterprise Adoption of Telehealth Service Development and Delivery

While some individual telehealth programs have demonstrated successful pilot programs, few healthcare systems have experienced the integration of a robust number of specialties developed and scaled for effective telehealth delivery. At the Medical University of South Carolina, the Center for Telehealth leveraged Information Technology Infrastructure Library, a nonproprietary framework designed for IT service providers, for…

Learn More

04B – Practical Disruption Models and Tools to Enhance Your Healthcare Delivery Strategy and Seize the Market

The healthcare industry is witnessing significant investments by nontraditional players, such as private equity and venture capital firms and corporations like Amazon, the realization of technology’s promise, and nontraditional alliances that will disrupt traditional health system markets. There is a general perception that outside industry players are underestimating healthcare market complexities and overestimating their ability…

Learn More

S01A – In-House Versus Outsourcing of Clinical Engineering

This session will highlight various options for choosing a clinical engineering services model and vendor versus keeping the majority of services in-house. Faculty will explain the current landscape of multi-vendor service organizations, independent service organizations and original equipment manufacturers compared with available in-house choices. The presenters will stress the overwhelming differences among service models along…

Learn More

06B – Building Nonclinical Healthcare Talent Who Can Survive and Thrive in a Volatile, Uncertain, Complex and Ambiguous Environment

This session will provide a foundational understanding of the environment dynamics that contribute to the “VUCA” (volatile, uncertain, complex and ambiguous) nature of healthcare organizations. The presenters will discuss the critical skills and competencies staff and managers require to effectively survive and thrive in today’s environment. They also will discuss the strategies leaders can implement…

Learn More

07B – Inpatient Units Designed to Improve Safety and Patient Satisfaction

This case study describes a unique, value-driven design process used to develop the designs for new patient units. Design strategies focused on improving the operational efficiency of the new inpatient units and increasing the safety and satisfaction of patients and their caregivers. The presenters will describe how more than 30 front-line staff were engaged to…

Learn More

08B – Building and Using a Mobile Solution to Triage and Load Balance in a Health System During Peak Flu Season

In 2016, BayCare, the Tampa Bay area’s largest health system, was facing overcrowded EDs, impending threats from its competitors and the challenge of launching its first telemedicine app, BayCareAnywhere. At the same time, it was thinking about how it could help educate consumers and direct care usage based on symptoms, especially during peak flu season.…

Learn More

09B – Better Care, Lower Cost: How Mayo Clinic Is Redefining the Role of Diagnostic Medicine to Align Providers and Payers in Value-Based Care

Healthcare costs are following an unsustainable trend, and traditional delivery models are exacerbating the problem. This session will address how Mayo Clinic’s Department of Laboratory Medicine and Pathology identified problems in its practice that were driving unnecessary costs and designed a strategy to set it on a sustainable path. Faculty will share how areas of…

Learn More

10B – Transforming the Narrative Around Mental Health

During this session, you will hear about Sutter Health’s transformation to becoming a leader in mental health in terms of access, affordability, policy and advocacy. The presenters will share global, national, state and local perspectives and associated practices on the topic to ensure you have relevant and specific tools to bring back to your organization…

Learn More

11B – Carilion Clinic’s Patient-Centric Approach to Increasing Care Access

As patients seek out healthcare on their terms, healthcare organizations are evolving the traditional care delivery experience to better meet patient needs. By improving access to care in a way that addresses patients’ needs, organizations have the chance to increase loyalty by making the healthcare experience more consumer friendly while simultaneously increasing their market share.…

Learn More

12B – How to Reduce Opioid Use and Improve Outcomes for Surgical Patients

As the opioid crisis escalates, hospitals and physicians are seeking alternative ways to help patients manage pain throughout their hospital stays and beyond. Multi-modal pain management programs reduce the use of opioids and offer patients faster recovery with fewer side effects. Implementing MMPM pathways in the hospital setting also can reduce lengths-of-stay, prevent unnecessary readmissions…

Learn More

13B – From the Billboard to the Exam Room: How to Deliver on the Promise of Your Brand

Why would patients or prospective employees choose your organization as a place to work or as a place to be cared for? And, after experiencing your facility and care team the first time—whether as a patient or as a new employee—why would they come back and give you their loyalty? This session will explore specific…

Learn More

14B – Tactics to Reduce Physician Burnout and Caregiver Fatigue: Understanding the Firestorm and Building an Action Plan

This session discusses recent trends in provider burnout using 2018–2019 national benchmark data and dives into different segmentations for identifying areas that are most at-risk. Understanding the issues behind burnout is a starting point, but fixing the problem also involves personal accountability and facilitating action. Learn from Harris Health System, one of the largest safety-net…

Learn More

15B – It’s Time for Alignment: How a Decision-Making Matrix Can Help

This session will examine a proven decision-making process that promotes stakeholder alignment. There are four questions that can help ensure your internal stakeholders are on the same page: What value do we bring to any partnership? What are our results? What version of alignment are we willing to talk about? And, why are we looking…

Learn More

16B – Driving Physician Engagement in Patient Quality, Safety and Experience Through Peer Review Transformation

This presentation will describe Alameda Health System’s use of a physician peer review process for reducing physician deviation from best practices and implementation of human-engineered safe designs for risk prevention. The presenters will describe how Alameda automated a high-yield, global event trigger list, identifying cases for peer review that align with highest risk events, system…

Learn More

17B – The Cleveland Clinic Mindfulness Course: Finding Calm, Creativity and Courage in the Chaos

Stress, caused by the increasing pace of change, is ever present, and our caregivers need tools in order to stay healthy and focused. This session will provide ideas, techniques and resources to help you build a mindfulness program that fits your organization’s culture. The presenters will cover the how and why of Cleveland Clinic’s program,…

Learn More

18 – Rebuilding Healthcare as It Should Be

Today’s healthcare challenges are no secret: Costs are skyrocketing, care is getting worse and fee-for-service insurance platforms are creating a costly barrier, preventing care for people who need it most. Though there are dozens of possible solutions to these challenges, healthcare in the United States remains largely unchanged because changing the way care is delivered…

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19 – Fundamentals of Healthcare Financial Management

This session will provide basic information about the economics driving the healthcare industry today. It also will examine resource allocation methodologies to address the economy’s driving forces. Seminar 19 will be held at the Palmer House Hilton; includes a 15-minute break. Learning Objectives: Identify the economic pressures facing healthcare organizations today. Apply resource allocation strategies…

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20 – Leading a Successful Multigenerational Healthcare Organization

The existence of a multigenerational workforce in today’s complex healthcare environment presents unique challenges for healthcare leaders. For the first time in history, the workforce spans at least four generations. This panel session will provide an overview of current generational trends and characteristics and the challenges they present for healthcare leaders. The panelists—one from each…

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21 – Physician Versus Nonphysician Leadership: Are There Differences?

Leadership in healthcare is inherently complex. The pathways for success in leadership are varied, and individuals moving into leadership roles come from a variety of backgrounds, including clinical and nonclinical. With the ongoing trend of employment of physicians in organizations, a natural outcome is for physicians to move into leadership roles. During this session, discover…

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22 – The Moral Obligation of Leaders: A Framework for Leading Quality, Safety and Engagement

Leaders’ moral obligation to their employees and patients is driven by emotion. This session uses emotional storytelling and real-life examples to motivate healthcare leaders to view your role in patient safety and quality as a deep-seated obligation. You will learn about your obligation to employees, the mechanics of employee engagement, and the negative implications of…

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05B – Engaging Community-Based, Nonemployed Physicians in Rapid-Cycle Improvement to Achieve High-Impact Margin Improvement

During this session, a physician chief of staff at a large regional health system, a doctoral-level nurse with many years’ expereince coaching nurse managers, and a COO charged with producing CFO-validated bottom-line impact will discuss their experiences raising the performance bar at a regional health system. The team experienced success by involving community, nonemployed physicians…

Learn More

Strategic Career Planning

1.5 ACHE Qualified Education credits This program is complementary and is not eligible for ACHE Face-to-Face Education credits. Registration is required. In the rapidly changing field of healthcare, it is safe to say professionals need a career plan now more than ever. Just as the healthcare environment is no longer predictable, the days of a…

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S03B – Artificial Intelligence and the Future of Healthcare

The artificial intelligence revolution is here and everywhere. PwC research finds that close to 40 percent of U.S. jobs could be replaced by robots in the next 15 years. AI’s impacts and implications are shaping the future of healthcare and causing enormous societal shifts. This interactive session will introduce the foundations of AI, machine learning,…

Learn More

S02B – Tools for a Young Professional’s Toolkit: Making the Transition From Student to Executive

This session is focused on providing tools for students who will shortly make the transition from student to executive. The faculty does not touch on dress, resumes or interviewing skills, which are covered through university career centers. Instead, the presentation will touch on the skills that research indicates get young executives into trouble. Develop personal…

Learn More

S01B – In-House Versus Outsourcing of Clinical Engineering

This session will highlight various options for choosing a clinical engineering services model and vendor versus keeping the majority of services in-house. Faculty will explain the current landscape of multi-vendor service organizations, independent service organizations and original equipment manufacturers compared with available in-house choices. The presenters will stress the overwhelming differences among service models along…

Learn More

23A – Inspired to Lead: Practical Advice to Launch Your Career Amidst Disruptive Change

Healthcare management is experiencing unprecedented change, testing our abilities and determination. The challenge for today’s leaders will be to maintain stability while acquiring wisdom during a period of transition. With more than 30 years of combined leadership experience and diverse pathways to their current roles, three early careerist presenters will share how they are achieving…

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24A – Deploying an Innovative Process for Accelerating and Sustaining Margin Growth

This session presents an innovative and sustainable internal process for driving transformational levels of operational and financial improvement in healthcare organizations. Using case studies, the presentation will describe a methodology, which over the course of 100 days, converts the embedded knowledge of management and associates into actionable initiatives for improvement. The premise behind this methodology…

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25A – Patient Safety Coaches and the Disciplines for Achieving Zero Patient Harm

High-performing and high reliability organizations consistently excel at doing five things very well. One of these five disciplines of excellent performance is coaching excellence. Active patient safety coaching increases situational awareness, the consistent use of safe care practices and staff members’ overall safe behaviors. During this session, discover how exemplary hospitals and healthcare systems are…

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26A – Practical Approaches for Making Clinical Data Actionable Through Advanced Analytics and Targeted Population Health Interventions

The U.S. healthcare industry faces several implementation challenges in the transition from fee-for-service to value-based care. Achieving a quality-driven healthcare system where payments are based on performance has increased the importance of population health management. Data-driven approaches have also become essential in reaching population-wide quality goals. Given the complexity of data sources and multitude of…

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27A – Addressing the Opioid Crisis With Transparent Data

This session will discuss how Intermountain Healthcare has made an impact on reducing the amount of opioids being prescribed to patients after surgery. As a result of hearing this session, you will understand the prescribing habits of physicians and review consumption data from surgical patients; learn how to use data to change physician prescribing practice…

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28A – Burnout, Resilience and Engagement: Learning to Love the Job You Have While Creating the Job You Love

Burnout, resiliency and engagement are hot topics. However, a careful review of the current literature indicates that more than 90 percent of it covers diagnosing and recognizing these entities, but precious little is devoted to prevention and treatment. This session presents a detailed, pragmatic approach to tying treatments to outcomes. The information is based on…

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29A – Safety Across the Board: From Concept to Results

The framework for Safety Across the Board involves three key imperatives: culture, strong safety processes and engagement. Simultaneous execution of these three imperatives assists with keeping patients, family members and caregivers, and the workforce free from harm. This session will showcase how Parrish Healthcare implemented the SAB concept by using several practical strategies. Some of…

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30A – Improving Engagement With Psychiatric Patients Through Recovery-Oriented Care

Individuals with mental health problems are too often shunned and discriminated against. Yet, being treated with kindness and respect by caregivers can make all the difference to someone’s well-being and esteem and hasten recovery. This session will review a case study of Eastern State Hospital. In 2017, it received 152 patient complaints regarding respect and…

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31A – The Journey to Inclusive Excellence for the LGBTQ Patient Population and the Healthcare Workforce

This session will address the evolution of diversity and inclusion work related to the LGBT population in healthcare organizations. The presenters will focus on the linkage between programs that advance inclusion for the healthcare workforce and improved access and outcomes for the patient population. Significant focus will be given to the Healthcare Equality Index and…

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32A – Improving the Health System for High-Cost, Critically Ill Patients

This session will introduce you to palliative care, an approach to caring for the seriously ill that uses specific communication and symptom management skills and provides an added layer of support as patients and families pursue treatment. You will explore how health systems are using palliative care processes and resources to generate revenue under value-based…

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33A – Creating a Culture of Coaching

This session will share the history of the Cleveland Clinic coaching program, including quantitative and qualitative information on the impact of coaching since its inception. This work is innovative and grounded in theory and principles that align with the International Coaching Federation’s standards for coaches. The coaching program extends even beyond the typical coaching relationships…

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34A – The Brutal Facts About Why Many Health Systems Are Underperforming and What to Do Right Now

In April 2018, Moody’s reported that the nonprofit hospital operating cash flow margin decreased to the lowest level since the 2008–2009 recession. Not all health systems will survive the next decade; executives must start now to position their organizations for success. This session will discuss the critical steps needed to achieve this, including system management…

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35A – Strategic Partnering: An Approach for Accelerating Consumer Focus and Diversifying Revenue

This session will address the strategic challenges and fundamental shifts in the healthcare landscape that have made it necessary for organizations to refocus their priorities to ensure future success. The presenters will discuss the importance of addressing consumer needs in their core offerings as well as creating and capturing value across the entire care continuum.…

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Speed Networking

Take advantage of this fast-paced networking event. At Speed Networking, you will meet several individuals from the healthcare community who may have a long-lasting impact on your career. Just a few minutes of your time can provide exceptional benefits—don’t miss it!

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Student Associate Networking Reception

Don’t miss your chance to connect with your healthcare peers during Congress. Complimentary beverages and hors d’oeuvres will be served. All students registered for Congress are invited to attend either the Student Associate Networking Reception or the Wednesday Congress Networking Reception.

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Monday Congress Networking Reception

Don’t miss your chance to connect with your peers at this evening reception. Meet and network with other healthcare executives in a relaxed atmosphere. Complimentary beverages and hors d’oeuvres will be served.

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Student Associate Networking Reception

All students registered for Congress are invited to attend either the Student Associate Networking Reception or Wednesday’s Congress Networking Reception. Don’t miss your chance to connect with your peers at this evening reception. Complimentary beverages and hors d’oeuvres will be served.

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Fellows “After Hours” Networking Reception

A special reception will be held for all ACHE Fellows attending the Congress on Healthcare Leadership. Come reconnect with friends and share a nightcap.

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Tuesday Hot Topic Session 1 – American Hospital Association Policy and Legislative Update

During this session, you will take a deep dive into the intricate and shifting world of healthcare policy. Most experts agree that health reform is far from over—it’s just become more complicated. Questions surround the potential repeal or replacement of the Affordable Care Act, the solvency and future of the Medicare and Medicaid programs, and…

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Tuesday Hot Topic Session 2 – The Power of Patient Partnership to Achieve Safety: Engaging Patients From the Front Line to the Board Room

In the quest toward zero harm, successful organizations understand it is critical to create effective partnerships between those who provide care and those who receive it. While the responsibility for creating a safer and more patient-centered system lies with healthcare leaders, the perspective of those who experience care at its best and worst provides critical…

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Women Healthcare Executive Breakfast – The Servant Leadership Engine: Yesterday, Today and Tomorrow

Servant leaders cultivate a culture of trust as they continually seek the opinions of those they lead. The best servant leaders teach others to lead, providing opportunities for growth and demonstrating by example. These individuals do not always directly lead, but instead give up some of their power and allow others to lead. Knodel believes…

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AUPHA/ACHE Joint Breakfast – The Art of Leadership: Teaching, Developing and Assessing Essential Professional Skills

In today’s healthcare environment, every professional must learn leadership and professional skills, but how do leaders teach, develop and assess these competencies in others? In this session, Dr. Pate will discuss the crucial leadership and professional skills needed to effectuate cultural change in today’s healthcare environment. He also will describe the transformational change and remarkable…

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S06A – Building an Effective Physician Enterprise

Health systems employ 38 percent of the nation’s physicians and own one in four physician practices across the United States—numbers that are rising as physicians deal with new market competitors, increasing regulatory complexities and the ongoing shift to value-based care. This session will examine strategies and assets leveraged by one health system to drive strategic…

Learn More

S05A – A Viable and Sustainable Community Hospital and Health System Returns From the Brink

This session covers one medical center’s journey from near financial disaster to becoming a viable healthcare organization. Small and rural hospitals are often one of the largest employers in a small community and present a large financial benefit. If Midwest Medical Center had not succeeded in its turnaround efforts, nearly 225 well-paying jobs would have…

Learn More

S04A – A Strategic Guide for a Successful Administrative Fellowship Application

This session will provide a strategic, three-phased guide to a successful administrative fellowship application. Phase one is searching for a good fit. You will learn evaluating criteria for finding a good fit. Phase two is building a strong application. You will learn tips on how to standout on paper. Phase three is the interviewing process.…

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23B – Inspired to Lead: Practical Advice to Launch Your Career Amidst Disruptive Change

Healthcare management is experiencing unprecedented change, testing our abilities and determination. The challenge for today’s leaders will be to maintain stability while acquiring wisdom during a period of transition. With more than 30 years of combined leadership experience and diverse pathways to their current roles, three early careerist presenters will share how they are achieving…

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24B – Deploying an Innovative Process for Accelerating and Sustaining Margin Growth

This session presents an innovative and sustainable internal process for driving transformational levels of operational and financial improvement in healthcare organizations. Using case studies, the presentation will describe a methodology, which over the course of 100 days, converts the embedded knowledge of management and associates into actionable initiatives for improvement. The premise behind this methodology…

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25B – Patient Safety Coaches and the Disciplines for Achieving Zero Patient Harm

High-performing and high reliability organizations consistently excel at doing five things very well. One of these five disciplines of excellent performance is coaching excellence. Active patient safety coaching increases situational awareness, the consistent use of safe care practices and staff members’ overall safe behaviors. During this session, discover how exemplary hospitals and healthcare systems are…

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26B – Practical Approaches for Making Clinical Data Actionable Through Advanced Analytics and Targeted Population Health Interventions

The U.S. healthcare industry faces several implementation challenges in the transition from fee-for-service to value-based care. Achieving a quality-driven healthcare system where payments are based on performance has increased the importance of population health management. Data-driven approaches have also become essential in reaching population-wide quality goals. Given the complexity of data sources and multitude of…

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27B – Addressing the Opioid Crisis With Transparent Data

This session will discuss how Intermountain Healthcare has made an impact on reducing the amount of opioids being prescribed to patients after surgery. As a result of hearing this session, you will understand the prescribing habits of physicians and review consumption data from surgical patients; learn how to use data to change physician prescribing practice…

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28B – Burnout, Resilience and Engagement: Learning to Love the Job You Have While Creating the Job You Love

Burnout, resiliency and engagement are hot topics. However, a careful review of the current literature indicates that more than 90 percent of it covers diagnosing and recognizing these entities, but precious little is devoted to prevention and treatment. This session presents a detailed, pragmatic approach to tying treatments to outcomes. The information is based on…

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29B – Safety Across the Board: From Concept to Results

The framework for Safety Across the Board involves three key imperatives: culture, strong safety processes and engagement. Simultaneous execution of these three imperatives assists with keeping patients, family members and caregivers, and the workforce free from harm. This session will showcase how Parrish Healthcare implemented the SAB concept by using several practical strategies. Some of…

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30B – Improving Engagement With Psychiatric Patients Through Recovery-Oriented Care

Individuals with mental health problems are too often shunned and discriminated against. Yet, being treated with kindness and respect by caregivers can make all the difference to someone’s well-being and esteem and hasten recovery. This session will review a case study of Eastern State Hospital. In 2017, it received 152 patient complaints regarding respect and…

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31B – The Journey to Inclusive Excellence for the LGBTQ Patient Population and the Healthcare Workforce

This session will address the evolution of diversity and inclusion work related to the LGBT population in healthcare organizations. The presenters will focus on the linkage between programs that advance inclusion for the healthcare workforce and improved access and outcomes for the patient population. Significant focus will be given to the Healthcare Equality Index and…

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32B – Improving the Health System for High-Cost, Critically Ill Patients

This session will introduce you to palliative care, an approach to caring for the seriously ill that uses specific communication and symptom management skills and provides an added layer of support as patients and families pursue treatment. You will explore how health systems are using palliative care processes and resources to generate revenue under value-based…

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33B – Creating a Culture of Coaching

This session will share the history of the Cleveland Clinic coaching program, including quantitative and qualitative information on the impact of coaching since its inception. This work is innovative and grounded in theory and principles that align with the International Coaching Federation’s standards for coaches. The coaching program extends even beyond the typical coaching relationships…

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34B – The Brutal Facts About Why Many Health Systems Are Underperforming and What to Do Right Now

In April 2018, Moody’s reported that the nonprofit hospital operating cash flow margin decreased to the lowest level since the 2008–2009 recession. Not all health systems will survive the next decade; executives must start now to position their organizations for success. This session will discuss the critical steps needed to achieve this, including system management…

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35B – Strategic Partnering: An Approach for Accelerating Consumer Focus and Diversifying Revenue

This session will address the strategic challenges and fundamental shifts in the healthcare landscape that have made it necessary for organizations to refocus their priorities to ensure future success. The presenters will discuss the importance of addressing consumer needs in their core offerings as well as creating and capturing value across the entire care continuum.…

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36 – Navigating the Transition From Direct Patient Care to Physician Leadership

This session will begin with a review of the current status of physician leadership within the U.S. healthcare system, primarily drawing upon ACHE research reports. It will then introduce the most common physician leader roles—medical director, chief of staff, CMO, physician utilization management adviser and department chair—and how they fit into the most common organizational…

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37 – Governance Forum: Taking the Leap Toward Exceptional and Courageous Board Governance and Leadership

As healthcare organizations strive to adapt, survive and prosper in a continually changing marketplace, capitalizing on the strengths of high-quality boards becomes essential. This session details governance privileges and common issues faced by boards and CEOs. Topics include obligations; functions and responsibilities; terms, size and compensation; self-assessments; committees; retreats; governance versus management; meeting frequency; CEO…

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38 – The Hospital Community Cooperative: A Path Toward Health Equity

In 2018, to build on the success of the American Hospital Association’s equity of care campaign, and with support from the Aetna Foundation, the AHA Institute for Diversity and Health Equity launched a new national initiative for healthcare organizations and their communities. Using hospitals and health systems as anchors, the Hospital Community Cooperative aims to…

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39 – Optimizing Ambulatory Healthcare Management

With the continued rapid movement of healthcare services from the inpatient to the ambulatory setting, healthcare leaders will need to focus even more attention on this rapidly growing strategic area. This fast-moving session covers the major strategic imperatives needed to optimize the management of both quality and costs in ambulatory settings of all kinds. Faculty…

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40 – Inspiring and Leading Change in Turbulent Times: Agility and Resilience in Healthcare Leadership

This session will present you with the skills you need to be an agile leader. The presentation will build on videos and case studies developed in select healthcare organizations, evidence from leadership and management studies, and the presenter’s experience as an executive coach, consultant and researcher. You will learn specific self-leadership, team-leadership and organizational leadership…

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Explore Health Careers

Explore Health Careers This session will expose graduate students to different career options in addition to learning how postgraduate fellowships can accelerate your career. Join a panel of experts to discuss opportunities including care delivery, supply chain management, consulting, non-profit and insurance companies for students seeking careers in healthcare. Additionally representatives from ACHE, AUPHA, and…

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Volunteer and Make a Difference During Congress!

Take a break from educational sessions and join your colleagues to help bring joy to a foster child. ACHE and Together We Rise, a nonprofit dedicated to transforming how children experience foster care in the United States, will be building bikes for local foster children so they can experience the simple joy of riding their…

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Executive Search in Healthcare: Tips for Working with a Search Firm

This program is complimentary. Registration is required. This unique forum provides CEOs and other senior-level executives an opportunity to get inside information on the current healthcare job market and how candidates can position themselves for greater success. Search consultants Stephanie J. Underwood, vice president, Phillips DiPisa & Associates, Jack R. Schlosser, FACHE, managing director, Spencer…

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Masters Series Session 3: Executive Leadership

Both of these healthcare executives have had to demonstrate their leadership abilities in the most challenging of situations. During this session, they will share how they find the inspiration and fortitude needed to make difficult—in some cases, unpopular—decisions. The discussion will include advice for using personal values to guide organizational outcomes, working with diverse leaders…

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CEO Circle Session – From Now, to Near, to Far in American Healthcare

Kenneth Kaufman Chair, Kaufman, Hall & Associates LLC As new entrants to the healthcare field continue to disrupt traditional hospitals and health systems, provider organizations must take a close look at other disrupted industries to create a model of how legacy organizations can succeed in the present business environment while shifting toward a new one.…

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Change Management Leadership Assessment*

Members $135, Nonmembers $155 This 84-item behavioral assessment collects feedback on seven key change management competencies that range from proactive thinking to breaking from the past and consolidating new learning. You will receive a 22-page change management feedback report that identifies your top 10 strengths and development needs. Use this to shape personalized development planning…

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S06B – Building an Effective Physician Enterprise

Health systems employ 38 percent of the nation’s physicians and own one in four physician practices across the United States—numbers that are rising as physicians deal with new market competitors, increasing regulatory complexities and the ongoing shift to value-based care. This session will examine strategies and assets leveraged by one health system to drive strategic…

Learn More

S05B – A Viable and Sustainable Community Hospital and Health System Returns From the Brink

This session covers one medical center’s journey from near financial disaster to becoming a viable healthcare organization. Small and rural hospitals are often one of the largest employers in a small community and present a large financial benefit. If Midwest Medical Center had not succeeded in its turnaround efforts, nearly 225 well-paying jobs would have…

Learn More

S04B – A Strategic Guide for a Successful Administrative Fellowship Application

This session will provide a strategic, three-phased guide to a successful administrative fellowship application. Phase one is searching for a good fit. You will learn evaluating criteria for finding a good fit. Phase two is building a strong application. You will learn tips on how to standout on paper. Phase three is the interviewing process.…

Learn More

41A – Physician Burnout: Management Strategies & Legal Consideration

This session will address physician burnout and describe how it can affect the entire organization. You will learn management techniques to avoid physician burnout. In addition, you will learn how to recognize sources of physician burnout in your organization and discover how to address these sources before they become problematic. You also will gain tools…

Learn More

42A – High-Reliability Healthcare

This session will fully explain the leadership and management structure required for a healthcare organization to achieve high reliability safety on the order of commercial aviation, nuclear power and aircraft carriers, and operational excellence to match. Starting with leadership from the board of directors and chief executive officer as core requirements, a hospital, healthcare system…

Learn More

43A – Secrets to Harnessing Charitable Giving as a Significant and Sustainable Alternative Revenue Source

This session will address the importance of understanding your value statement and presenting it clearly in a job interview. You will gain strategies for communicating your value on your resume and during a job interview. The presenters also will describe current job market conditions. You will hear tips for interviewing successfully in various interview formats,…

Learn More

44A – Storytelling and the Power of Data: Lessons Learned and What It Means for the Future of Community Health Impact Reporting

This session brings together several of PwC’s leaders from across the firm’s practice areas to help drive home the point that there is compelling value in looking at and collaborating with other industries when it comes to communicating impact. You will hear from a team of experts from the firm’s Future of Reporting platform and…

Learn More

45A – Mindset Shifts: How the Future of Work Is Changing How We Must Think About Wellness, Health and Healthcare

This session will examine how the healthcare industry has reached an unhealthy tipping point in pushing overload and a “more, better, faster” mindset in our organizations. This trend impacts everyone throughout an organization, minimizing workers’ abilities to do their best. At worst, we are literally killing those who work with us. You will discover how…

Learn More

46A – Corporate Negligence for Medical Staff Responsibilities

This presentation will characterize the growing risks of corporate negligence litigation and its consequences. You will review some of the most common failures that lead to these lawsuits and make them difficult to defend. Faculty will describe opportunities for restructuring medical staff work, addressing common relevant weaknesses in policies and procedures, identifying education and training…

Learn More

47A – Telehealth in Academic and Community Settings

This session will identify key drivers and elements needed for a successful telehealth implementation plan. Faculty will highlight common challenges with developing or growing a telehealth program and provide strategies for how to address them. They also will discuss the value proposition for creating a successful telehealth program. You will examine Cleveland Clinic’s and Jefferson…

Learn More

48A – Dyad Leadership

Merely creating the structure on an organizational chart does not guarantee success of a matrix-dyad management and leadership structure. Ineffective execution of a matrix-dyad structure can lead to increased bureaucracy, authoritative ambiguity, delays in decision-making and disengagement among teams. To avoid these pitfalls, it is imperative that executive leadership deploy a clear plan for governance,…

Learn More

49A – Executives’ Ethical Responsibilities to Society and Community

ACHE’s Code of Ethics delineates specific ethical standards for healthcare executives. Following a preamble, the Code is broken down according to executives’ responsibilities to the “profession,” “employees,” “patients” and “staff.” The Code also identifies a fifth area of focus—the executive’s responsibility to “society and the community.” This aspect of the Code may receive less attention…

Learn More

50A – A Strategic Tool to Improve Operation Performance, Cost and Patient Care

Hospitals and health systems are continually working on ways to improve patient outcomes and experience while maintaining costs. This session will outline how data and analytics are more than just tools to measure and monitor performance—they’re strategic tools to improve patient care. The presenters will evaluate hospital, ED, urgent care and physician practices served nationwide…

Learn More

51A – Physician-Led and Professionally Managed: What Does This Really Mean?

“Physician led and professionally managed”: It should be simple and clear cut, yet many organizations today fail to engage a large portion of their physicians. This session will provide several specific examples of organizations that have had success with higher levels of physician input, participation, collaboration and engagement. The structures of these organizations and their…

Learn More

52A – Complex Health System Enhances Margin With Project Management Office Oversight

Main Line Health and Navigant collaborated in 2017 to maintain MLH’s historical financial excellence as margin pressures continued to mount. The assessment estimated possible cost savings and revenue enhancement of $120 million. The approach was to break the opportunities into four workstreams—clinical transformation, workforce, physician enterprise and corporate services—with a project management office responsible for…

Learn More

53A – The Eight Ways Lean Breeds Engagement

Untapped talent is present in virtually every organization in every industry. When properly executed and supported by leadership, a Lean management and operating system engages your staff all the way from your executive team to the front lines, unleashing all their unused talent. During this session, several examples of this will be shared. The presenters…

Learn More

54X – The Basics of Grassroots Advocacy

Legislators are called to weigh in on numerous issues, from healthcare to energy to farm policy and more. Although lawmakers may be experts on one or two issues, it is impossible for them to master every topic likely to come before Congress. Elected officials rely on good staff work, outside expertise and, most importantly, constituent…

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Malcolm T. MacEachern Memorial Lecture and Luncheon – Making Access to High-Quality Care Available to Everyone

A key element in the mission statement of nearly all healthcare providers is the provision of quality care and making that care available to all who need it. This element is especially important to the poor, the elderly and all others without the financial means to access care and pay for it—both during their treatment…

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Fellows’ Forum 3 with Bruce Siegel

ACHE Fellows have the opportunity to meet with this year’s Opening Session or luncheon speakers in an exclusive, intimate setting. These smaller gatherings will immediately follow each speaker’s presentation. During each forum, speakers will expand on their topics and then engage the audience in discussion. Participation by Fellows is limited to one forum, and these…

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Masters Series Session 4: Physician Integration and Alignment

The performance of a healthcare organization and its medical staff are now inextricably linked, and one cannot thrive at the detriment of the other. During this session, the physician leaders and CEOs of two successfully integrated delivery systems will share their productive methods to building and maintaining mutual trust, respect and a shared vision of…

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S09A – A Comparison of a Hospital to the Human Body

This session will compare the infrastructure and interoperations of a hospital to the human body. Like a human body, a healthcare facility is a complex integration of several systems, all working together according to a specific sequence of operations. Faculty will discuss unusual cases within a hospital that were difficult to “diagnose” and “treat.” They…

Learn More

S08A – Lead Your Organization With a Culture of Patient-Centered Opioid Compliance

Today more than ever, healthcare providers, leaders and organizations play a crucial role in the prevention of prescription drug-related abuse and overdoses. They are also obligated to promote healing and reduce suffering for millions of patients with chronic pain, many of whom should legitimately have access to opioids. These competing public policy priorities have led…

Learn More

Power/Influence Assessment*

Members $115, Nonmembers $130 Every successful leader depends on the work of subordinates and colleagues to produce desired results. But, how do you gain the power and influence necessary to motivate others to perform? This assessment uses the Power Base Inventory Instrument to determine your preferences for using each of six distinct bases of power.…

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S07A – Present Like A Pro

This session will help you understand presentation skills from the point of view of the audience, the receiver and your boss. Too often we are consumed with ourselves, our PowerPoint and our notes. This workshop will focus on what makes for effective transmission of information and story for effective formal and informal presentations. Learning Objectives:…

Learn More

41B – Physician Burnout: Management Strategies & Legal Consideration

This session will address physician burnout and describe how it can affect the entire organization. You will learn management techniques to avoid physician burnout. In addition, you will learn how to recognize sources of physician burnout in your organization and discover how to address these sources before they become problematic. You also will gain tools…

Learn More

42B – High-Reliability Healthcare

This session will fully explain the leadership and management structure required for a healthcare organization to achieve high reliability safety on the order of commercial aviation, nuclear power and aircraft carriers, and operational excellence to match. Starting with leadership from the board of directors and chief executive officer as core requirements, a hospital, healthcare system…

Learn More

43B – Secrets to Harnessing Charitable Giving as a Significant and Sustainable Alternative Revenue Source

This session will address the importance of understanding your value statement and presenting it clearly in a job interview. You will gain strategies for communicating your value on your resume and during a job interview. The presenters also will describe current job market conditions. You will hear tips for interviewing successfully in various interview formats,…

Learn More

44B – Storytelling and the Power of Data: Lessons Learned and What It Means for the Future of Community Health Impact Reporting

This session brings together several of PwC’s leaders from across the firm’s practice areas to help drive home the point that there is compelling value in looking at and collaborating with other industries when it comes to communicating impact. You will hear from a team of experts from the firm’s Future of Reporting platform and…

Learn More

45B – Mindset Shifts: How the Future of Work Is Changing How We Must Think About Wellness, Health and Healthcare

This session will examine how the healthcare industry has reached an unhealthy tipping point in pushing overload and a “more, better, faster” mindset in our organizations. This trend impacts everyone throughout an organization, minimizing workers’ abilities to do their best. At worst, we are literally killing those who work with us. You will discover how…

Learn More

46B – Corporate Negligence for Medical Staff Responsibilities

This presentation will characterize the growing risks of corporate negligence litigation and its consequences. You will review some of the most common failures that lead to these lawsuits and make them difficult to defend. Faculty will describe opportunities for restructuring medical staff work, addressing common relevant weaknesses in policies and procedures, identifying education and training…

Learn More

47B – Telehealth in Academic and Community Settings

This session will identify key drivers and elements needed for a successful telehealth implementation plan. Faculty will highlight common challenges with developing or growing a telehealth program and provide strategies for how to address them. They also will discuss the value proposition for creating a successful telehealth program. You will examine Cleveland Clinic’s and Jefferson…

Learn More

48B – Dyad Leadership

Merely creating the structure on an organizational chart does not guarantee success of a matrix-dyad management and leadership structure. Ineffective execution of a matrix-dyad structure can lead to increased bureaucracy, authoritative ambiguity, delays in decision-making and disengagement among teams. To avoid these pitfalls, it is imperative that executive leadership deploy a clear plan for governance,…

Learn More

49B – Executives’ Ethical Responsibilities to Society and Community

ACHE’s Code of Ethics delineates specific ethical standards for healthcare executives. Following a preamble, the Code is broken down according to executives’ responsibilities to the “profession,” “employees,” “patients” and “staff.” The Code also identifies a fifth area of focus—the executive’s responsibility to “society and the community.” This aspect of the Code may receive less attention…

Learn More

50B – A Strategic Tool to Improve Operation Performance, Cost and Patient Care

Hospitals and health systems are continually working on ways to improve patient outcomes and experience while maintaining costs. This session will outline how data and analytics are more than just tools to measure and monitor performance—they’re strategic tools to improve patient care. The presenters will evaluate hospital, ED, urgent care and physician practices served nationwide…

Learn More

51B – Physician-Led and Professionally Managed: What Does This Really Mean?

“Physician led and professionally managed”: It should be simple and clear cut, yet many organizations today fail to engage a large portion of their physicians. This session will provide several specific examples of organizations that have had success with higher levels of physician input, participation, collaboration and engagement. The structures of these organizations and their…

Learn More

52B – Complex Health System Enhances Margin With Project Management Office Oversight

Main Line Health and Navigant collaborated in 2017 to maintain MLH’s historical financial excellence as margin pressures continued to mount. The assessment estimated possible cost savings and revenue enhancement of $120 million. The approach was to break the opportunities into four workstreams—clinical transformation, workforce, physician enterprise and corporate services—with a project management office responsible for…

Learn More

53B – The Eight Ways Lean Breeds Engagement

Untapped talent is present in virtually every organization in every industry. When properly executed and supported by leadership, a Lean management and operating system engages your staff all the way from your executive team to the front lines, unleashing all their unused talent. During this session, several examples of this will be shared. The presenters…

Learn More

Postgraduate Fellowship Career Focused Speed Networking

Postgraduate Fellowship Career Focused Speed Networking Postgraduate administrative fellowships can provide exceptional opportunities to advance the next generation of leaders. This hands-on experience for early careerists provides unparalleled access into postgraduate administrative fellowship opportunities as students network and build connections with representatives from many sites across the country that offer these fellowships. Join representatives from…

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55 – Diverse Candidates’ Journey to the C-Suite: A Practical Approach for Early Careerists

This presentation will begin with a review of the current status of diversity in the C-suite within the U.S. healthcare system, primarily drawing upon ACHE research reports on healthcare executive diversity. With this material as background, current diverse C-suite executives will describe the four major C-suite roles—CEO, CMO, COO and CNO—and give specific examples about…

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56 – Using the Baldrige Performance Excellence and ISO 9001 Frameworks to Thrive in Uncertain Times

The program is designed to help participants foster and facilitate organizational excellence. Both frameworks require leaders’ understanding of their roles in creating the conditions for performance excellence through personal actions, plans and measures that promote organizational alignment, integration and success. Using the Baldrige and ISO 9001 frameworks together offers a nonprescriptive, systematic approach to illuminating…

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57 – CEO Governance Roundtable

This session will detail the unique challenges boards face as working groups and the duties and responsibilities of hospital boards. The presenters will discuss issues related to healthcare reform, physician involvement with boards and board term and selection guidelines. You will also hear strategies for CEO succession planning and board advancement. This session is open…

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58 – How to Operationalize and Contract for Population Health

This session will help you understand the economic forces and the business and clinical rationales for population health. Faculty will discuss the importance of redesigning the fundamental business models of healthcare delivery and the organizational and operational building blocks of population health. You will hear about key structures that require physician leadership, support and interaction,…

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59 – Creating Greater Gender Equity in the C-Suite

A recent Credit Suisse report found that more women in decision-making roles continue to generate higher market returns and superior profits. It is one of many research studies to find that gender diversity leads to better performance. However, women are still underrepresented in leadership positions and continue to encounter unconscious bias in the workplace. In…

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Nominating Committee Meeting Open Session

At this open session, ACHE’s Nominating Committee will conduct an orientation for potential candidates regarding the nominating process. Immediately following the orientation, an open forum will be provided for ACHE members to present and discuss their views of the ACHE leadership needs.

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S09B – A Comparison of a Hospital to the Human Body

This session will compare the infrastructure and interoperations of a hospital to the human body. Like a human body, a healthcare facility is a complex integration of several systems, all working together according to a specific sequence of operations. Faculty will discuss unusual cases within a hospital that were difficult to “diagnose” and “treat.” They…

Learn More

S08B – Lead Your Organization With a Culture of Patient-Centered Opioid Compliance

Today more than ever, healthcare providers, leaders and organizations play a crucial role in the prevention of prescription drug-related abuse and overdoses. They are also obligated to promote healing and reduce suffering for millions of patients with chronic pain, many of whom should legitimately have access to opioids. These competing public policy priorities have led…

Learn More

S07B – Present Like A Pro

This session will help you understand presentation skills from the point of view of the audience, the receiver and your boss. Too often we are consumed with ourselves, our PowerPoint and our notes. This workshop will focus on what makes for effective transmission of information and story for effective formal and informal presentations. Learning Objectives:…

Learn More

60X – Implementing a Physician Compensation Plan

This session will explore one organization’s journey from a straight salary model to a completely variable compensation plan—from planning to initial implementation to ongoing management. You will examine various models of how a compensation plan can incorporate quality, patient experience and productivity. The presenters will share what to do and what not to do when…

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61X – A Marshal of Change: Mobilizing Your Organization to Thrive in Value-Based Care

The movement toward value-based care and reimbursement is evident given the Centers for Medicare & Medicaid Services’ investment in bundled payment programs as well as other care and payment model demonstrations disseminated by the Center for Medicare & Medicaid Innovation. Existing and emerging models, such as BPCI Advanced, demand a mix of methodologies and capabilities…

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62X – Thriving in the Modern Era of Multicultural and Multigenerational Leadership

This session will present today’s healthcare landscape and current diversity trends across healthcare leadership. The presenters will discuss cultural variation of industry trends in healthcare executive hiring and compensation. This basic foundation will be followed through an illustration of specific characteristic trends across executive hiring practices. You will participate in an interactive case study review,…

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63X – Lessons From Robert S. Hudgens Memorial Award Winners

Former recipients of the Robert S. Hudgens Memorial Award for Young Healthcare Executive of the Year will discuss critical issues they face in their current positions and how healthcare executives can prepare to address those issues. Established by the Alumni/ae Association of the Department of Health Administration at Virginia Commonwealth University as a tribute to…

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64X – Social Determinants of Health: The Role of Healthcare Providers

This session will present an overview of the social determinants of health as defined by the Centers for Disease Control and Prevention’s Healthy People 2020: economic stability, education, social and community context, health and healthcare, and neighborhood and built environment. The presenters will describe how addressing these social determinants is part of the heritage of…

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65X – Managing Antibiotic Stewardship From the Executive Level

The Centers for Disease Control and Prevention estimates that approximately half of outpatient antibiotic prescribing is inappropriate and at least 30 percent of outpatient antibiotic prescriptions in the United States are unnecessary. In this session, the regulations governing antibiotic stewardship programs in the outpatient setting will be discussed. You also will review the economic benefits…

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66X – Healthcare IT Landscape: Moving From Mandatory to Meaningful Use

While meaningful use was intended to bring about EHRs and ease of sharing information to improve quality of care and reduce cost, in its early years the effort has been viewed as more of a set of mandatory hoops providers must jump through to receive maximum payment or avoid penalties. That reality, however, is changing…

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67X – ACHE Senior Executive Program/Executive Program Innovations

2018 Senior Executive Program and Executive Program Innovation winners to be announced at a later date. Learning Objectives: Explore these innovative “home-grown” improvement projects developed by the members of the 2018 Class of ACHE’s Executive and Senior Executive Programs. Apply leassons learned these peer-reviewed presentations on some of the most pressing administrative and clinical challenges…

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68X – Transforming Patient Access to Care: A Discussion With a Premier Healthcare Institution

Einstein Health Network, a private, not-for-profit health system serving the greater Philadelphia area, was struggling with recurring and growing financial losses both in its medical group and at its hospital. Wait times in the medical network were extremely long—up to nine months for a new appointment. And the organization experienced significant “referral leakage.” These issues…

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69X – High Reliability in Healthcare

Becoming a high-reliability organization is a goal of many healthcare leaders, but do you know how to execute that strategy to transform your organization into a highly reliable one? This session starts with an overview of the fundamentals of high-reliability organizations, including a discussion about the five hallmarks of high reliability. It then builds on…

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70X – How to Fix the Biggest Governance Time Wasters

This session will address and provide solutions to the biggest governance time wasters. The program will address the issues of board meeting time efficiencies, governance technology enhancements for time efficiency, governance staff efficiencies, and CEO and C-suite leadership time efficiencies when interfacing with boards and committees. Faculty will discuss how leaders can maximize the time…

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71X – Reducing Clinical Variation to Drive Health System Evolution: Strategies for Success

This presentation will describe Alameda Health System’s approach to reducing clinical variation across the organization in three high-impact clinical focus areas. Presenters will describe how Alameda assessed the current level of readiness for the organization to adopt common and standardized clinical workflows and practices as a precursor to EHR implementation. You will learn from how…

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72X – Healthcare Consultants Forum Session: Reinventing the Role of the Healthcare Consultant

One of the fastest growing categories of talent in healthcare today is the executive leader-turned-consultant. These consultants have a strong desire to leverage the best of their careers and are repackaging their expertise, bringing relevant experience to their clients. With so many new and expanded work models available, the options for independent, freelance work are…

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Healthcare Consultants Forum Networking Reception

This special reception is designed for Healthcare Consultants Forum members and all Congress attendees who are healthcare consultants or are interested in networking and learning more about the Forum. The cost for attending this reception is $40.

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International Networking Reception

This special reception is designed for Congress attendees working outside the United States and those participants interested in networking with them. International members have an opportunity to meet one another and exchange ideas about what is happening in healthcare internationally. The cost for attending this reception is $40.

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Physician Executives Forum Networking Reception

This special reception is designed for Physician Executives Forum members and all Congress attendees who are physician executives or are interested in networking and learning more about the Forum. The cost for attending this reception is $40.

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Joint Federal Sector Awards and Networking Reception

This reception offers an opportunity for members of the uniformed services and executives in the Department of Veterans Affairs and other federal agencies to be recognized and to network. No registration is required.

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Annual Fun Run/Walk

Assembly: 5:45 a.m. Run/Walk: 6:00 – 7:30 a.m. Participate in this annual three-mile Fun Run/Walk, which snakes along Chicago’s scenic lakeshore. This event is open to all, and souvenir T-shirts and continental breakfast await participants upon their return. There is a $10 fee to participate and 100 percent of that fee will go to the…

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Wednesday Hot Topic Session 1 – Burnout Solutions: The Science of Enhancing Resilience

If leaders, their staff or their colleagues are feeling physically and/or emotionally depleted, it is probably because the level of emotional exhaustion in healthcare workers is at an all-time high. This situation is creating a dangerous practice environment. Interventions to help reduce burnout among healthcare professionals have become a national priority. It is imperative that…

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Wednesday Hot Topic Session 2 – The Curious Case of Healthcare Consumers: Their Impact on Care Decisions and Costs

At a time when engaging the healthcare consumer has never been more important and incentivized, healthcare organizations are increasingly failing to meet the rising expectations of those they serve. During this session, you will explore in-depth findings from a national research study on the factors that drive consumer perceptions and behaviors. Particular attention will be…

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Thomas C. Dolan Diversity Address and Breakfast – The Inclusive Leader: Embracing the Differences That Define Us

Diversity defines and strengthens the world around us; it serves as an impetus for learning and it strengthens an organization’s competitive advantage. Our collective uniqueness enriches our world and enables society to flourish. A diverse body of people can offer a wider perspective in virtually any situation and break down barriers that keep organizations from…

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Networking Roundtable Breakfasts

Join your peers for a continental breakfast and discuss the current challenges and solutions that you are facing in your role as a healthcare leader. Networking breakfast groups include: CEOs, COOs, early careerist, healthcare consultants, group practice, managed care, nurse, physician, post-acute/chronic care and rural healthcare executives.

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Executive Job Search Workshop

Members $230, Nonmembers $270 Learn the basics of career management with this half-day workshop designed to help you establish clear career objectives and prepare to present yourself to the marketplace. You will learn the three crucial skills of resume development, networking and interviewing. Sample cover letters and resumes, tips for selling your abilities, a networking…

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90 – Resilient Leadership: The Role of Well-Being in Leadership and Organizational Performance

Resilience is defined as the ability to recover from setbacks, adapt well to change and keep going in the face of adversity. The demands of healthcare leadership and the prevalence of burnout in the industry are a compelling call to action for executives to examine the research around resilience and well-being and consider habits and…

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89 – Making the Business Case for Value

This session provides a proven systematic approach for developing an effective business case for improving quality and safety in a value-based environment. You will be introduced to a step-by-step approach for applying key healthcare financial management terms and concepts, such as net present value, return on investment and breakeven analysis, to create a business case.…

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88 – Transitioning From Military to Civilian Healthcare

This seminar will detail the current state of civilian healthcare, including issues related to healthcare reform. After attending this session, you will be well-versed in the most- and least-beneficial techniques related to key components of an executive job search. These components include networking, writing an executive resume, identifying the “right” opportunities, preparing for and mastering…

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87 – Mitigating Burnout in Your Life and Your Organization

During this seminar, you will learn a definitive explanation of burnout as it fits in the engagement continuum and as it is identified in the Maslach Burnout Inventory. Faculty will discuss how to recognize physical signs and emotional indicators of burnout and how to construct a successful framework to improve overall wellness in a daily…

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86 – Advancing Health Equity With Culturally and Linguistically Appropriate Services

As the U.S. population continues to diversify, healthcare leaders must find ways to provide equitable, effective care and services to the culturally and linguistically diverse populations they serve. An important strategy for advancing health equity is the provision of culturally and linguistically appropriate services, which, according to the United States Department of Health and Human…

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Special Session – Physician Executive Forum Session: The Future of Physician Leadership

The challenges of our rapidly changing healthcare environment require expert management from physician leaders. Learn from a panel of physician executives about the experiences and strategies they have developed to become effective leaders. This session will provide valuable insights for current physicians and those seeking opportunities to grow in a role as a change leader…

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85X – Enhancing Organizational Effectiveness and Capacity Through Leadership Development

The unprecedented pace of change in healthcare organizations today is calling not only for new thinking, but also for new leadership skill sets. Taking leadership development seriously as a strategic organizational activity requires a focus beyond the development needs of individual leaders and toward the leadership needs of the entire organization. It also means developing…

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84X – The Courage to Lead: Five Leadership Practices To Achieve Extraordinary Success

This session will focus on self-leadership skills designed to help you establish credibility, create a powerful and inspiring vision, and build trust and cooperation within your organization. As part of this session, you will be given an innovative leadership toolbox containing specific tools designed to help you establish your credibility as a leader. Learning Objectives:…

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73X – Forum on Advances in Healthcare Management Research

The Forum on Advances in Healthcare Management Research focuses on research with direct applicability to healthcare organizations. During the seminar, three researchers, selected by ACHE’s Research Committee, will present the results of their studies of healthcare leadership. Topics for the 2019 seminar presentations include a model of executive leadership based on interviews with leaders about…

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74X – Five Proven Ways to Collaborate With Your Physicians to Reduce Operating Costs

During this session, you will hear about the mandate to significantly reduce and optimize operating costs in a pay-for-value world. You will learn why the labor ratio in your organization may be your most important operating metric. Faculty will share tips for optimizing your labor costs by rationalizing productivity targets, productivity and use of labor…

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75X – Thinking Like a Brand: How to Build Loyalty in the Age of Digital Disruption

Ongoing digital disruption continues to affect today’s healthcare industry. Thanks to big data created by EHRs and patients’ desire to have readily accessible information, healthcare is entering a digital-first ecosystem where high-touch consumer experiences and driving loyalty to a healthcare brand are more important than ever. In this session, the presenters will review three perspectives…

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83X – Global Healthcare: Managing Partnerships and Competency Development

During this session, research on the development of public-private partnerships in Mexico, Brazil and central European countries will be used as applied examples of different healthcare models and to provide survey data on key management competencies needed to sustain these models. Faculty will share how the International Hospital Federation’s competency platform has been used to…

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76X – A Change Model That Creates Margin in Small, Rural Hospitals

During this session, two small, rural hospital senior executives will share their successes in growing revenue and managing operations to improve margin and service to the community. Carilion Franklin Memorial Hospital, part of a larger system, is challenged with unique community relationships and specific health status needs. Yet, administrator Bill Jacobsen has achieved one of…

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77X – Session TBD

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82X – Value of an Optimized Pharmacy Enterprise: Quality, Safety and Cost

With increasing drug expenditures and complexity of medications, the move to strategically integrate medication management programs that demonstrate measurable outcomes and expansion of revenue-generating new service lines is paramount. This session will examine pharmacists’ clinical ROI within health system clinics and inpatient settings, advanced pharmacy practices and future directions of the pharmacy workforce. The presenters…

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78X – Anesthesiology: Leaders in Patient Safety and Perioperative Care Coordination

The improvements in patient safety and outcomes found in anesthesiology are some of the most dramatic in the healthcare field. This session will describe the process by which anesthesia became more than 10 times safer in less than a decade. This experience has baked systematic improvement into the DNA of the specialty, and the presenters…

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79X – Military Leadership: Training the Next Generation of Physician Leaders

For more than 240 years, the United States Army has been in the business of developing and training leaders. Rooted in both the art and science of leadership, the Army Leader Requirements Model traces a leader’s development from his or her formative years through senior-level leadership positions. Coaching, mentorship and continual 360-degree feedback is crucial…

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81X – Consumerism, Patient Engagement, Population Health and Artifical Intelligence: Creating a Journey Map for Your Organization

This session will help you better understand the questions you need to be asking yourself and your organizations and the action steps you need to take regarding enhanced consumer and patient engagement and experience. The faculty will use a combination of interactive exercises, case studies and lecture-style presentations to cover the topics of consumerism, behavior…

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80X – What to Know Before Entering Into Value-Based Contracts

This session will consider the perspectives of three organizations that are engaging in population health and value-based contracts. The presenters will share priority competencies for organizations to consider in preparing for value and risk-based contracts. They also will outline common pitfalls that provider organizations can avoid when taking on risk and share lessons learned that…

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Richard J. Stull Student Essay Competition in Healthcare Management: Finalists’ Presentations

Each year, ACHE Student Associates have the opportunity to participate in the Richard J. Stull Student Essay Competition in Healthcare Management. At this special event, all Congress attendees are invited to hear the graduate and undergraduate finalist present their winning essays. Awards for the competition will be distributed at the Wednesday Leon I. Gintzig Commemorative…

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Volunteer and Make a Difference During Congress!

Take a break from educational sessions and join your colleagues to help bring joy to a foster child. ACHE and Together We Rise, a nonprofit dedicated to transforming how children experience foster care in the United States, will be building bikes for local foster children so they can experience the simple joy of riding their…

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Job Interviewing Skills: Essential Communication Techniques for Management Success: Student and Early Careerist Session

Laura M. Land, FACHE, experienced human resources executive, and executive search firm consultant Roger W. Nutter, president, Nutter Group LLC, will lead a 90-minute session geared toward students and early careerists that will cover effective job interviewing techniques and strategies.

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99A – Chasing Zero: Building a Culture of Safety

Reliability is defined as the probability that a system, structure, component, process or person will successfully provide its intended function. This session is targeted at senior leaders and will provide a comprehensive overview of how to successfully transform an organizational culture and create a culture of safety. The program will cover the critical strategies needed…

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98A – How Online Reviews Can Make or Break Your Reputation and What to Do About It

During this session, learn how BayCare Health System built a strong online reputation management program with successful results. You will hear how the system invested the resources needed to manage the program and patient engagement. Positive reputations are not built solely on responding to customers online, but on proactively asking them to share their feedback.…

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97A – Developing the Infrastructure to Support Improved Patient Experience: Responsibilities of the Chief Patient Experience Officer

Several factors have forced healthcare systems to move toward a more open, consumer-driven healthcare ecosystem that pays more attention to clinical and patient experience outcomes across the continuum of care. In addition, the transformation from volume to value has resulted in the development of new payment models that reward patient experience. This has begun to…

Learn More

96A – Consumerism in Healthcare: The Next Chapter

Most hospital and health system executives realize that improving a patient’s financial experience should be an integral part of their organizations’ efforts to improve overall patient satisfaction. This session will describe what CEOs and other healthcare executives should know about the patient financial experience and review consumer expectations in a digital and mobile age. Learning…

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95A – Building Healthy Communities

During this session, leaders from RUSH University Medical Center and the Cook County Health & Hospitals System, with a moderator, will share their systems’ perspectives on the impact of being significant healthcare providers in the Illinois Medical District. The presentation will start with the presenters answering the following questions: How are you determining the types…

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94A – Finding Success as a Regional Hospital Through Population Health and Collaboration

The presentation will include data indicating that more than 80 percent of all ACOs are too small to succeed under downside risk. The presenters will explain how ACOs with fewer than 100,000 lives can overcome problems of random chance that affect savings. A successful model of nesting multiple, smaller ACOs within a single, collaborative ACO…

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93A – Merger Mania: Preparing Leaders (and Yourself) for Integration With Another Organization

Mergers and acquisitions continue at a frantic pace in the United States as organizations face increased competition, financial challenges and struggles with adopting value-based care models. This session is designed to prepare leaders for the realities of post-merger integration, offering insights from the perspectives of a parent organization and the one that is being acquired.…

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92A – Capital Renewal Program: How Good Is My Infrastructure?

Healthcare organizations rely heavily on their facility portfolio and its infrastructure for the delivery of care as well as nonclinical functions that support the business of healthcare. The financial tensions on the healthcare industry, the complexity of healthcare facilities and their systems and the inevitable erosion of facility assets over time present a continual challenge…

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91A – The Next Chapter: Reinvention, Not Retirement

This 90-minute panel discussion will focus on the professional and personal opportunities and challenges healthcare executives face when determining what to do after moving out of a demanding executive leadership role. Rather than dreading this next chapter of life, each panelist planned and executed actions to move into “preferment” rather than retirement. You will hear…

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Leon I. Gintzig Commemorative Lecture and Luncheon – Pushing the Envelope: Being the Best When It Really Counts

Col Malachowski was the first woman to pilot a jet as a member of the U.S. Air Force’s elite Air Demonstration Squadron, The Thunderbirds. She has been a decorated F-15E combat pilot, a fighter squadron commander, a White House Fellow and a victim of a misdiagnosed medical condition that nearly took her life. Col Malachowski…

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Fellows’ Forum 4 with Col Nicole Malachowski

ACHE Fellows have the opportunity to meet with this year’s Opening Session or luncheon speakers in an exclusive, intimate setting. These smaller gatherings will immediately follow each speaker’s presentation. During each forum, speakers will expand on their topics and then engage the audience in discussion. Participation by Fellows is limited to one forum, and these…

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Job Interviewing Skills: Essential Communication Techniques for Management Success: Senior-Level Healthcare Executive Session

Executive search consultant John G. Self, president and managing partner, JohnGSelf and Partners Inc. and Chrishonda Smith, director, human resources, Ohio Health, will lead a 90-minute session for senior-level executives covering strategies on how to manage the interview process in a new healthcare marketplace.

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Employment Opportunities in the Federal Sector

This program is complimentary. Registration is required. During this seminar, you will learn how to find employment in the federal healthcare sector. Expert faculty member Ralph T. Gigliotti, FACHE, network director, VA VISN 19, will review where you can find opportunities and how to apply to positions, and will explain the application process, the differences…

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S10 – Fundamentals of Healthcare Financial Management

This session will provide basic information about the economics driving the healthcare industry today. It also will examine resource allocation methodologies to address the economy’s driving forces. Learning Objectives: Identify the economic pressures facing healthcare organizations today. Apply resource allocation strategies to effectively address economic pressures. (includes a 15 minute break)

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Conflict Management Assessment*

Members $130, Nonmembers $145 Is your approach to conflicts assertive or cooperative? Using the Thomas-Kilmann Conflict Mode Instrument, you will receive feedback on how you handle conflicts, including the conflict modes you use too much and those you should use more. Interpretive material will show you how to match the appropriate way to handle conflict…

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99B – Chasing Zero: Building a Culture of Safety

Reliability is defined as the probability that a system, structure, component, process or person will successfully provide its intended function. This session is targeted at senior leaders and will provide a comprehensive overview of how to successfully transform an organizational culture and create a culture of safety. The program will cover the critical strategies needed…

Learn More

98B – How Online Reviews Can Make or Break Your Reputation and What to Do About It

During this session, learn how BayCare Health System built a strong online reputation management program with successful results. You will hear how the system invested the resources needed to manage the program and patient engagement. Positive reputations are not built solely on responding to customers online, but on proactively asking them to share their feedback.…

Learn More

97B – Developing the Infrastructure to Support Improved Patient Experience: Responsibilities of the Chief Patient Experience Officer

Several factors have forced healthcare systems to move toward a more open, consumer-driven healthcare ecosystem that pays more attention to clinical and patient experience outcomes across the continuum of care. In addition, the transformation from volume to value has resulted in the development of new payment models that reward patient experience. This has begun to…

Learn More

96B – Consumerism in Healthcare: The Next Chapter

Most hospital and health system executives realize that improving a patient’s financial experience should be an integral part of their organizations’ efforts to improve overall patient satisfaction. This session will describe what CEOs and other healthcare executives should know about the patient financial experience and review consumer expectations in a digital and mobile age. Learning…

Learn More

95B – Building Healthy Communities

During this session, leaders from RUSH University Medical Center and the Cook County Health & Hospitals System, with a moderator, will share their systems’ perspectives on the impact of being significant healthcare providers in the Illinois Medical District. The presentation will start with the presenters answering the following questions: How are you determining the types…

Learn More

94B – Finding Success as a Regional Hospital Through Population Health and Collaboration

The presentation will include data indicating that more than 80 percent of all ACOs are too small to succeed under downside risk. The presenters will explain how ACOs with fewer than 100,000 lives can overcome problems of random chance that affect savings. A successful model of nesting multiple, smaller ACOs within a single, collaborative ACO…

Learn More

93B – Merger Mania: Preparing Leaders (and Yourself) for Integration With Another Organization

Mergers and acquisitions continue at a frantic pace in the United States as organizations face increased competition, financial challenges and struggles with adopting value-based care models. This session is designed to prepare leaders for the realties of post-merger integration, offering insights from the perspectives of a parent organization and the one that is being acquired.…

Learn More

92B – Capital Renewal Program: How Good Is My Infrastructure?

Healthcare organizations rely heavily on their facility portfolio and its infrastructure for the delivery of care as well as nonclinical functions that support the business of healthcare. The financial tensions on the healthcare industry, the complexity of healthcare facilities and their systems and the inevitable erosion of facility assets over time present a continual challenge…

Learn More

91B – The Next Chapter: Reinvention, Not Retirement

This 90-minute panel discussion will focus on the professional and personal opportunities and challenges healthcare executives face when determining what to do after moving out of a demanding executive leadership role. Rather than dreading this next chapter of life, each panelist planned and executed actions to move into “preferment” rather than retirement. You will hear…

Learn More

104A – Improving the Patient Experience in the Military Health System

Patient experience measures played a key role in establishing the Military Health System Quadruple Aim, which ensures the MHS delivers value in healthcare through improved readiness, better health, better care and lower per capita cost. Recently, the MHS started tracking and reporting on the implementation of four patient engagement practices deemed critical to care: hourly…

Learn More

103A – Revisiting Approaches to Governance and Managing Quality: The Role of the Board and the Chief Quality Officer

This session will highlight a quality and safety framework for healthcare trustees. Faculty will share an educational model for trustees that can be implemented at your organization to enhance quality governance. Educational components for C-suite executives tasked with leading quality also will be shared. Learning Objectives: Describe critical quality of care governance functions for trustees…

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102A – A Culture Shift to Artificial Intelligence in Healthcare

This session will highlight artificial intelligence and its potential for the healthcare industry. Faculty will demonstrate successes and failures of AI both within and outside of healthcare. The healthcare industry is a chronic under-utilizer of AI compared to other industries; yet, there are massive rewards to be achieved through the use of AI even beyond…

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101A – Create and Execute a Successful Team to Drive Population Health Analytics

This session will showcase how to bring together an interdisciplinary group of clinicians, actuaries, contractors, analysts, data architects, report writers and system leaders to create a successful population health analytics team. Such a team will support the clinical, quality and contracting needs of a population health delivery system. Faculty will review how to identify the…

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100A – One Health System’s Response to ED Boarders

Northwell Health has engaged leadership from EDs, inpatient units and hospital and system administration to develop the Guiding Principles for Admitted Patients. This session will review the organization’s journey to putting these principles into practice. The process required culture change at the hospital and system levels. Faculty will discuss how and why Northwell made boarding…

Learn More

105A – Developing the Next Generation of Leaders: Lessons From the First 10 Years

Building a successful career requires more than acquiring a particular set of skills or achieving the right credentials: It requires keen self-knowledge, performance, character and commitment. During this session, you will learn from the real-life experiences of two accomplished healthcare executives who have achieved significant success in the first decades of their careers. You will…

Learn More

106A – Getting the Most Out of Your PA/NP Workforce

This session will review national trends in physician assitant and nurse practitioner utilization. Faculty will review four areas in which use of PAs and NPs can impact organizational strategy: patients, providers, finance and risk. You will learn about specific billing and reimbursement policies for PAs and NPs. The faculty also will address issues related to…

Learn More

107A – The Uncertain Future of Medicaid

This session will provide an overview of the aging population in the United States and its impact on the healthcare industry. Faculty will give a historic overview of long-term care, including challenges associated with government-run health insurance programs. You also will hear about four potential and controversial solutions facing the population and healthcare leaders. Learning…

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Wednesday Congress Networking Reception

Don’t miss your chance to connect with your peers at this evening reception. Meet and network with other healthcare executives in a relaxed atmosphere. Complimentary beverages and hors d’oeuvres will be served.

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Thursday Hot Topic Session 1 – Healthcare Mega Mergers and the Role and Future of Community Hospitals

In an explosion of hospital mergers and acquisitions, healthcare entities have been partnering to increase their chances of survival in a tough new healthcare landscape. Many in the healthcare field believe these new affiliations are bringing about greater efficiency, higher quality of care and increased operational savings—all necessary goals in our value-based care environment. However,…

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Thursday Hot Topic Session 2 – Emergency Preparedness: How Should Healthcare Organizations Prepare for the Unthinkable?

We have only to thumb through news stories to realize the frequency with which healthcare organizations have met unthinkable disasters head-on in recent years. Whether facing fires, natural catastrophes or gun violence, healthcare executives and clinicians have been on the front line in coping with the aftermath of such disasters. Could these organizations have been…

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104B – Improving the Patient Experience in the Military Health System

Patient experience measures played a key role in establishing the Military Health System Quadruple Aim, which ensures the MHS delivers value in healthcare through improved readiness, better health, better care and lower per capita cost. Recently, the MHS started tracking and reporting on the implementation of four patient engagement practices deemed critical to care: hourly…

Learn More

103B – Revisiting Approaches to Governance and Managing Quality: The Role of the Board and the Chief Quality Officer

This session will highlight a quality and safety framework for healthcare trustees. Faculty will share an educational model for trustees that can be implemented at your organization to enhance quality governance. Educational components for C-suite executives tasked with leading quality also will be shared. Learning Objectives: Describe critical quality of care governance functions for trustees…

Learn More

102B – A Culture Shift to Artificial Intelligence in Healthcare

This session will highlight artificial intelligence and its potential for the healthcare industry. Faculty will demonstrate successes and failures of AI both within and outside of healthcare. The healthcare industry is a chronic under-utilizer of AI compared to other industries; yet, there are massive rewards to be achieved through the use of AI even beyond…

Learn More

101B – Create and Execute a Successful Team to Drive Population Health Analytics

This session will showcase how to bring together an interdisciplinary group of clinicians, actuaries, contractors, analysts, data architects, report writers and system leaders to create a successful population health analytics team. Such a team will support the clinical, quality and contracting needs of a population health delivery system. Faculty will review how to identify the…

Learn More

100B – One Health System’s Response to ED Boarders

Northwell Health has engaged leadership from EDs, inpatient units and hospital and system administration to develop the Guiding Principles for Admitted Patients. This session will review the organization’s journey to putting these principles into practice. The process required culture change at the hospital and system levels. Faculty will discuss how and why Northwell made boarding…

Learn More

105B – Developing the Next Generation of Leaders: Lessons From the First 10 Years

Building a successful career requires more than acquiring a particular set of skills or achieving the right credentials: It requires keen self-knowledge, performance, character and commitment. During this session, you will learn from the real-life experiences of two accomplished healthcare executives who have achieved significant success in the first decades of their careers. You will…

Learn More

106B – Getting the Most Out of Your PA/NP Workforce

This session will review national trends in physician assitant and nurse practitioner utilization. Faculty will review four areas in which use of PAs and NPs can impact organizational strategy: patients, providers, finance and risk. You will learn about specific billing and reimbursement policies for PAs and NPs. The faculty also will address issues related to…

Learn More

107B – The Uncertain Future of Medicaid

This session will provide an overview of the aging population in the United States and its impact on the healthcare industry. Faculty will give a historic overview of long-term care, including challenges associated with government-run health insurance programs. You also will hear about four potential and controversial solutions facing the population and healthcare leaders. Learning…

Learn More

108 – The Case for CANDOR: From Deny and Defend to Communication and Resolution

During this interactive and highly experiential session, you will learn about the evolution of a CANDOR approach to the response to patient harm. You will have the opportunity to increase or test skills associated with CANDOR, including use of empathic and honest communication after patient harm occurs. In addition, issues surrounding the emotional angst for…

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109 – Networking Perspectives: From the Classroom to the Boardroom

Many successful healthcare executives have wonderful stories about how their network helped them throughout their careers. You’d love to have similar stories to share, but you’re not quite sure how to develop your network. This session will help by jump-starting you on a renewed networking journey. You’ll identify specific targets to focus your networking strategy…

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110 – Promoting Wellness and Engagement in Healthcare Organizations: Leveraging Behavior to Optimize Healthcare Performance

Individual leadership behavior, driven by understanding of a highly developed sense of emotional intelligence, is one of the most important predictors of organizational performance. During this session, the presenters will share the key behaviors needed to connect healthcare organization team members in the highly developed interpersonal relationships that drive the behaviors necessary to create a…

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111 – How Frazzled Healthcare Executives Can Flourish

This session will be a hiatus for frazzled healthcare executives who desire to make a positive impact on their organizations but are running on almost empty. The presenters will share evidence-based interventions in creative ways, including interactions with small groups and time for reflection. There will be ample sharing of resources and ideas to take…

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112 – Using Type Theory to Enhance Leadership Effectiveness

This program will be divided into four parts. The first segment will discuss the foundations of type theory along with the four dichotomies that are central to the Myers-Briggs Type Indicator. The second segment will ask participants to complete a paper version of the MBTI and an interpretation of their reported type will be provided.…

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Give Your Resume a Competitive Edge

In today’s competitive marketplace, it’s not enough to have a good resume; you want your resume to stand out among the rest. Join ACHE’s Career Resource Center Team as we share common pitfalls and best practices to help you maximize your results when sharing your resume in pursuit of new opportunities.

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Session TBD

Session TBD

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114X – Ready, Risk, Reward: Determining the Speed of Transformation to Two-Sided Risk

Building the core capabilities required for success in value-based payment models requires a methodical, financially prudent approach with key considerations for provider readiness, culture, market dynamics, financial success and sustainability. Determining the speed that an organization should take in this transformation is critical to clinical, financial and market success, especially when considering taking on two-sided…

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115X – Developing a High-Trust, High-Performing Organization

This session provides you with an understanding of the cycle of fear and how fear operates in your organization to impede performance in all dimensions. You will leave with an understanding of how fear affects individuals and the organization as a whole and strategies to combat fear. Learning Objectives: Understand the concept of and identify…

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116X – Retention Turnaround for Hospitalists

The physician shortage coupled with the high-stakes of value-based reimbursement has created a perfect storm for hospital medicine. During this session, the faculty will present this challenge in context by outlining the importance of optimizing reimbursement by ensuring hospitalists and their teams operate at peak efficiency, meet key performance metrics and deliver exceptional patient care,…

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117X – Physician Disengagement: Five Steps to a Successful Separation and Transition

Many organizations struggle with how to manage physician transition, both ingoing and outbound, for the physicians in question, for their curious peers and for affected operational support employees. This session provides sound advice from experienced professionals knowledgeable about how best to manage this process in terms of operations, communications and relationships. It is best suited…

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118X – The Business Case for Quality and Safety Improvement

This session will help you understand the value proposition for quality interventions and how to transform voluntary interventions into business imperatives. Organizations that make this transition will find that clinical and operational improvements yield clinically and financially beneficial results—provided efforts are focused on delivering specific goals and accountable to a business plan with measurable benchmarks.…

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