Leading a Culture of Safety: A New Operating Model for High Reliability Quality, Engagement, Efficiency and Growth
Sunday, March 19
8:00 a.m.–4:00 p.m.
Healthcare organizations are considered to be more complex than other industries, and the stresses of a worldwide pandemic made that even more apparent. Aside from safety and quality, healthcare organizations face multiple other serious challenges, including employee engagement, physician engagement, mounting staffing costs and the need to make care more cost-efficient. This session will show how adoption of a blueprint to lead a culture of safety can positively affect not only safety and quality but also provide an approach to improve other major issues. High reliability principles and practices can be effectively deployed as an operating platform to guide routine and strategic decisions. The concept of “zero harm” is a proven framework for the creation and implementation of effective strategies for leadership accountability, staff effectiveness and retention, transparent conversations, and the successful execution of growth initiatives.
- Identify the leadership prerequisites for developing and sustaining a high-reliability culture and practice in a healthcare organization.
- Describe the three major changes healthcare organizations must undertake to begin the journey to high reliability.
Healthcare leaders can sign up for this session during Congress registration, or choose to attend independently.
M. Michael Shabot, MD, FACS, FCCM, FACMI
Rod Brace, PhD