Session Details

Ignite Stage Tuesday

Tuesday, March 21

9:00 a.m.–4:00 p.m.

Ignite Stage sessions are not eligible for ACHE Face-to-Face credit. Pre-registration is not required. Seating is limited; we recommend arriving early to secure a seat.

9–9:20 a.m.

Strategies for Stable and Effective Leadership

David Williger, President, Alder Bowman, Inc.;
Svetlana Lipyanskaya, CEO, Ruth Bader Ginsburg Hospital

This is an opportunity to learn from experts on leadership, succession planning and organizational development. We will present proven and effective strategies that help organizations identify, assess and hire effective leaders. Panelists will provide the unique perspectives of a hospital CEO and an executive search consultant, discussing the business case where there is misalignment between the key objectives of the hospital and the capabilities of senior team members to achieve these goals.

9:40–10:00 a.m.

HAP Featured Author—Scott Mason: When Is Consulting a Realistic Career Option for a Senior Healthcare Executive?

Scott Mason, DPA, FACHE, Managing Partner, SKM Advisors, LLC

After years in the trenches, senior executives are increasingly considering a career change, and there are numerous possibilities, with consulting being only one of them. This session will explore the options and discuss potential pitfalls.

10:20–11:00 a.m.

Advancement Information Session

Julianna Kazragys, FACHE, CAE, Credentialing Manager, ACHE

This session will provide an overview of the FACHE advancement application process, including a review of eligibility requirements and how to know which ones you’ve met, the application process and what materials you need, and the Board of Governors Exam and tips to prepare.

11:20–11:40 a.m.

Diversity, Equity and Inclusion Involvement Opportunities

Isabell Pacheco, COO, Interoperability Institute; Board Member and Leadership Incubator Chair; NALHE, , DSc, FACHE;
Lisa Mallory, Executive Director, NAHSE;
Naomi Tolbert, Diversity Specialist, ACHE;
Sonia Malik, Director, Health Equity Strategies, American Hospital Association;

Join us during this informational session to enhance knowledge of ACHE’s partners in diversity: NAHSE, NALHE and IFDHE and learn how to become involved through ACHE DEI educational offerings, the Asian and LGBTQ healthcare leaders communities, and our scholar programs dedicated to diverse healthcare leaders.

12:00–12:20 p.m.

A Telehealth Journey to Improve Access to Care While Optimizing the Patient and Provider Experience 

Salimah Velji, Unified Executive Administrator, Department of Psychiatry & Behavioral Sciences, Montefiore Medical Center

This session will share key learnings from one medical center’s journey to transform its delivery model during COVID-19. Harnessing more flexible telehealth regulations during the pandemic, MMC Psychiatry innovated its traditional care delivery model in the ambulatory and inpatient medical/surgical consultation settings. Beyond ensuring the telehealth approach was aligned with high-quality patient care and reimbursement, MMC also learned strategies to enhance provider autonomy, morale and retention through providing greater opportunities for remote work. Almost three years in, presenters are delighted to share lessons learned and preview how MMC plans to extrapolate these insights to support other areas of the system.

12:40–1 p.m.

Addressing Healthcare Executive Burnout: It’s Not Only You

Rachel Polhemus, Senior Partner, Healthcare, Witt Kiefffer;
Susan Syder, Managing Partner, Leadership Advisory, Witt Kiefffer

Burnout is taking its toll not just on healthcare staff but also on executives. This session shares findings from Witt Kieffer’s survey on executive burnout; invites open discussion; and provides recommendations for boards, CEOs and executives to work together to stem the tide of a severe, systemic issue. Executive burnout jeopardizes not only executive quality of life but also their ability to lead innovatively and compassionately through transformation. It also imperils providers, patients and staff, negatively affecting us all.

1:20–1:40 p.m.

HAP Featured Author—Mary Ellen Piche: Igniting a Wow Experience in Primary Care

Mary Ellen Piche, LFACHE, Consultant

Explore how the staff partnership is critical to creating the optimal patient experience in primary care.

2–2:20 p.m.

Burnout and Mental Health in the Healthcare Industry

Naim El-Aswad, MD, Co-Founder and CMO, Vital Signs Vital Skills

According to the literature, very few institutions and individuals are fully aware of the problems of burnout and mental health. Further, even less have the knowledge, skills and abilities, and resources to offer concrete and measurable solutions. This session will provide guidance for how leaders can address the critical issues of burnout and mental health in the healthcare industry.

2:40–3 p.m.

HAP Featured Author—Carson Dye: Enhanced Physician Engagement: What It Is, Why You Need It and Where to Begin

Carson Dye, FACHE, President & CEO, Exceptional Leadership, LLC

With the increases in physician burnout and rapidly changing healthcare ecosystem, getting physicians engaged is more important than ever. Hear some targeted thoughts and tactics to enhance your physician engagement.

3:20–4 p.m.

Tips for Working With a Search Firm

Stephanie Underwood, Vice President, AMN Leadership Solutions;
Efton Hall Jr., MPH, Senior Vice President, Healthcare & Public Sector Practice, Berkeley Search Consultants;
Michelle S. Houchin, MSL, RACR, CMPE, President, Adkisson Search Consultants

The seminar will take the mystery out of working with search firms, provide tips on how to get noticed, and discuss some do’s and don’ts for working with search firms—all from the candidate’s perspective.