96H - A Framework for Integrating Primary Care: Southcentral Foundation’s Integrated Care Teams Playbook

Wednesday, March 22

3:15–4:15 p.m.

More healthcare organizations are looking at integrated care as a method to increase quality of care and reduce costs. Southcentral Foundation (SCF), an Alaska Native customer-owned healthcare system responsible for providing healthcare and related services to approximately 65,000 Alaska Native and American Indian people, has been providing primary care services through Integrated Care Teams for over 20 years. Now, SCF has created the Integrated Care Teams Playbook, a step-by-step guide for healthcare organizations looking to implement their own Integrated Care Teams.

The playbook is a document detailing the key steps for implementation of Integrated Care Teams, beginning with the initial steps of developing the broad vision for the healthcare system and continuing all the way through how to evaluate results and make improvements after teams have been established. The information in the playbook is based on SCF’s decades of experience with operating Integrated Care Teams and contains examples from SCF’s Malcolm Baldrige-Award winning Nuka System of Care.

In addition to how to implement and sustain change, the playbook contains clinical information such as care team composition, roles and responsibilities, clinical tasks, workload balance, and more. The playbook also contains operational information such as accessibility, visibility and location of operational staff; organizational structure; job descriptions of operational staff; information on staffing ratios; and more. All attendees will receive a free copy of the playbook to take back to their own organizations.

Learning Objectives

• Define the core roles and responsibilities for SCF’s Integrated Care Teams.
• Analyze the ways in which SCF worked with customer-owners to establish an integrated system.