Session Details

95H - Mission Possible: Creating Excellence in Change Management and Change Control

Wednesday, March 22

3:15–4:15 p.m.

When Central Maine Healthcare implemented a revenue cycle change management program, it used an eight-step approach to identify impactful process change through an implementation that relied on a strong relationship between revenue cycle and IT. This collaboration allowed a data-driven analysis to justify change via the examination of dollar impact and potential costs. The revenue cycle change management team met weekly throughout the process to review and discuss suggested process changes before presenting ideas to CMH senior leadership for approval.

As implementation of change management began, CMH saw a 50% completion rate of approved items within the first 90 days and closed items at a rate of 1.5 per day over a span of 182 days. In less than a year, CMH fully developed and implemented its vision, leading to sustainable change that improved both revenue cycle processes and organizational collaboration across teams, better aligning CMH to its goals and priorities.

Attendees will learn the importance of building bridges across departmental communication gaps within an organization—helping to coordinate and better manage change and the implementation of new processes—and how this cooperative approach can lead to optimized change management and excellence in change control.

Learning Objectives

  • Learn how to bridge the gap between IT and revenue cycle through a dedicated team where operations and IT can resolve issues through a cooperative team approach.
  • Learn how to eliminate silos through developing process, tracking and reporting for operational excellence.

Presented By

Michael Vail

Michael Vail

Lead AR Analyst

Central Main Healthcare
John Marnell

John Marnell

Director, Patient Financial Services

Central Main Healthcare