92H - Balancing People, Process and Technology With Evidence-Based Patient-Centric Healthcare Innovations

Wednesday, March 22

2:00–3:00 p.m.

Pull back the bed curtain on hospitals from today, and they are a product of their people, process and technological innovations. The speed at which innovations from yesterday become obsolete has increased exponentially in the two decades since the IOM report “Crossing the Quality Chasm” and the decade since the passage of the Affordable Care Act. At the current rate of change, hospitals of tomorrow will have little resemblance to the hospitals of today.

In the future, invasive diagnostics and procedures that were done exclusively in the hospital have moved into the outpatient arena, leaving lower-volume, higher-complexity procedures in their wake. People and process innovations will overtake technological innovations having the greatest return on investment, and traditional hospitals with walls and patients in beds will be replaced by virtual visits, patient-centered care, personalized medicine, coupled with mobile medical diagnostics integrated into common consumer electronics.

In this session, participants will learn how to prioritize people, process and technological innovations to build the foundations for hospitals of tomorrow. The distinction between research and quality improvement will be explored. Different shades of innovation will be differentiated from process improvements to patentable inventions with a discussion of the value proposition of pursuing internal innovations over purchasing external inventions to achieve highly reliable processes. How to create and sustain a culture of creative inquiry will be discussed using case studies from innovative organizations that instill creative confidence among employees at all levels of the organization.

Learning Objectives

• Understand how to navigate the tangled regulatory approval process for people, process and technological innovations while strategically managing risk.
• Describe how to make the transition from volume-based to value-based reimbursements on the journey to tomorrow’s high reliability organization.