Session Details

72H - A New Approach to Building Sustainable Healthcare Quality and Safety in Your Organization

Tuesday, March 21

4:30–5:30 p.m.

Many healthcare executives cite workforce as a barrier to achieving and sustaining progress to meet their quality and safety goals. Until now, there was no way to systematically assess the work of quality professionals across a complex organization and if that work was contributing to achieving goals.

Two large, leading healthcare organizations will share how they are using standard competencies and skills for healthcare quality to build a competent, coordinated quality and safety workforce that will unleash the human potential to create sustainable systems for quality and safety. They will share how they deployed a new approach to assess the work of their team and individuals, define standard competencies, and develop plans to increase skills and refine career paths at the organizational and individual levels.

In this session, healthcare quality leaders who have taken ownership of workforce and system sustainability will share how they are using standardized competencies, assessment, development and deployment of skilled teams to achieve their quality and safety goals faster. Learn how they are hard-wiring competency-based assessments into their talent recruitment, onboarding, retention, staff development and succession plans to reduce costs, improve patient outcomes, and increase quality and safety. Learn how they are using data to drive better plans for workforce development around quality and safety to create a complete approach to bending the curve on healthcare’s most challenging issues.

Learning Objectives

  • Understand how to use standard competencies and assessments, and develop strategies to improve the deployment of skilled teams to achieve your quality goals.
  • Understand how hard-wiring standard competencies, assessments and training solutions can improve talent recruitment, onboarding, retention, development and succession plans.

Presented By

Stephanie Mercado, CAE, CPHQ

Stephanie Mercado, CAE, CPHQ


National Association for Healthcare Quality
Robin Betts, RN, CPHQ

Robin Betts, RN, CPHQ

Vice President, Safety, Quality, and Regulatory Services

Kaiser Foundation Health Plan and Hospitals, Northern California
Kristine Groves, RN, CPHQ

Kristine Groves, RN, CPHQ

Executive Director at VHA Office of Quality Management

Veterans Health Administration