38X - Local Is Global: Advancing Healthcare Delivery and Quality on the International Stage

Tuesday, March 21

9:00–10:30 a.m.

Our world is more interconnected than ever before. Through the proliferation of technology and global travel, societal expectations and experiences have become increasingly similar. The impact of local events, from environmental, to financial, to violence and warfare, to disease, are felt around the globe. However, healthcare delivery, quality and outcomes have largely remained a local phenomenon.

This session will explore diverse healthcare delivery systems from China to South America, discuss how they are structured and zoom in on specific initiatives that are advancing healthcare services, quality and outcomes. This immersive discussion will also cover the socio-cultural nuances of each country and initiative, and will demonstrate how careful and competent navigation of these is of paramount importance. Participants will engage in an interactive case-based session demonstrating the detailed process of international healthcare delivery knowledge transfer. They will receive exposure to healthcare delivery on the international stage with the objective of applying the principles and lessons learned from this session in their own professional and work context.

Learning Objectives

• Illustrate tools to understand a local healthcare culture and delivery system in international settings and exhibit cultural competency.
• Explain methods needed to assess local quality and safety systems, and apply best practices in conducting process improvement and change management in international settings.