Session Details

35X - Leading Through the Lens: A Multigenerational Examination of the Workforce

Tuesday, March 21

9:00–10:30 a.m.

Good organizations need proven performers who can get good results, and leaders who can work well independently as well as lead teams. It is incumbent on healthcare organizations that their leaders both understand and embrace the needs of a diverse workforce and the communities they serve. For the first time in history, workplace demographics span five generations and, according to the latest employment data from the U.S. Bureau of Labor Statistics, over 47 million Americans voluntarily quit their jobs in 2021. The pandemic dictated healthcare workers’ daily priorities and routines so while burnout and staffing shortages were issues before, new variants sent staff reeling from prolonged strain. These challenges left the healthcare industry highly susceptible to what is now being referred to as the “Great Resignation.”

Traditionally, age and generation have been the lens through which organizations view and design their management strategies. However, some studies throughout the pandemic showed that although generations reacted differently to the impact of the pandemic, it was in contrast to the preconceived notions. While some are looking for opportunities to lessen their exposure to COVID-19, others are seeking a better work-life balance and the space to take care of themselves and their families.

Leadership through these unprecedented times requires a multidisciplinary approach to closing the gaps. It requires building a workforce that is equipped to handle the complex and diverse healthcare scarcities of a new post-pandemic world. This discussion will help us identify barriers, define meaningful strategies, and create an insightful discussion through a lens of inclusivity, curiosity and hope.

Learning Objectives

  • Identify elements of engagement and align them with the workforce’s values, needs and expectations. Understand factors shaping worker behavior and today’s labor market.
  • Prepare for the future by developing personalized policies, programs and strategies to win in today’s candidate’s market.

Presented By

Lorie Thibodeaux, CDT, ITILv3, CPHQ, HACP

Lorie Thibodeaux, CDT, ITILv3, CPHQ, HACP

President and Owner

Lorie Thibodeaux LLC
Jim Allard, DNP, RN, FACHE, NEA-BC

Jim Allard, DNP, RN, FACHE, NEA-BC


Medical City Arlington
Sam McAdams, FACHE

Sam McAdams, FACHE


Sunrise Ambulatory Surgical Center
Rizan Mohsin

Rizan Mohsin

Section Administrator

University of Chicago