11H - Extreme Onboarding: How to Change Your Culture by Wowing and Empowering New Hires

Monday, March 20

2:00–3:00 p.m.

Healthcare organizations have experienced huge employee turnover recently. Many organizations are struggling with up to 40% turnover, so with four out of every 10 team members being new, this is an excellent opportunity to change your entire culture.

New employees should be treated exactly like we want them to treat patients, but if you’re like most other healthcare organizations today, your new employee orientation program is 50 pounds of information spraying at them like a fire hose for eight straight hours—washing over them at best but numbing their brain at worst. Recruiters say that it costs on average $64,500 to recruit a new nurse in America. So if that nurse quits within their first 90 days, you just lost $64,500 dollars.

So what can organizations do instead? Create extreme onboarding. Orientation should be fun, themed, and thoughtfully laid out into digestible chunks, with a variety of ways to stimulate dialogue. Employees must be connected to a common purpose, and taught usable tools that they can apply to the workplace the very next day.

Speaker Jake Poore will share how Disney and Southwest have created a world-class onboarding experience that not only stopped the bleeding of resignations but also elevated their employee culture and patient experiences to all new levels.

Learning Objectives

• Build a storyboard for creating an intentional culture and a world-class onboarding experience (pre-boarding, NEO, first week and the first 90 days).
• Identify and eliminate all the workplace graffiti of your existing orientation and apply best practices to meet and exceed new employees’ expectations.