10H - Strength Through Adversity: Re-establishing Quality, Trust and Reputation

Monday, March 20

2:00–3:00 p.m.

“Influential leadership” and “change management” are phrases every healthcare leader is keenly aware of. We know the importance of leading versus managing, have taken leadership courses and read books on how to inspire our teams, motivating them to be part of the solution and lead from where they sit.

Healthcare leaders cannot be everywhere at every moment so they need our teams to understand how important their role is in patient care—from the bedside nurses to the environmental staff.

What happens when there is a breach in this trust, resulting in patient maltreatment or morbidity? Can trust be restored within the organization? Can the organization regain the confidence of physicians, patients and community members?

Two administrators who had not worked together previously became a team and, relying on their individual and collective strengths, rebuilt the institute to one that is now predicated on safety, quality and exceptional patient care. Their resilience, change management and influential leadership skills were interminably tested.

This session will provide healthcare leaders—early careerists and seasoned administrators alike—with a unique perspective on leading through change, accountability and the importance of influential leadership, while also focusing on resilience in an evolving healthcare environment.

Learning Objectives

• Recognize the skills required to quickly assess a situation, distinguishing long-term solutions from short-term necessity for rapid change.
• Learn to analyze a systemic problem and discover the difference between managing a situation and leading.