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Communication & Relationship Management

92X – Building Successful Payer/Provider Relationships

Given their history, payers and providers may seem like odd bedfellows. But the fact is they have common aims. Both want cost containment. Both want to provide quality care to their shared consumers. Both want to create deeper engagement among patients. The ability of providers and payers to achieve these aims is much greater when…

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63B – Closing the Communication Gap and Achieving Buy-In: Patients, Families and Workforce

During this seminar you will learn 10 common communication mistakes people make, four attributes that impact approachability and what one healthcare system adopted to improve its patient-communication processes, leading to higher staff engagement. Ultimately, Yavapai Regional Medical Center made a real difference in its patients’ and families’ understanding of information that was being imparted for…

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63A – Closing the Communication Gap and Achieving Buy-In: Patients, Families and Workforce

During this seminar you will learn 10 common communication mistakes people make, four attributes that impact approachability and what one healthcare system adopted to improve its patient-communication processes, leading to higher staff engagement. Ultimately, Yavapai Regional Medical Center made a real difference in its patients’ and families’ understanding of information that was being imparted for…

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98 – Being at the Table: Your Emerging Executive Presence

This session will be held at the Swissôtel Chicago; includes a 15-minute break. Through role-play and lecturette, faculty will describe the verbal and nonverbal components of executive presence, drawing on personal feedback and interviews. You will review these components from the perspectives of supervisors and team members. Learning Objectives: Determine what executive presence means in…

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118X – One Organization’s EasyPass Membership Program: Delivering Patient Satisfaction, Competitive Advantage and Population Health

This seminar will discuss one organization’s experience with developing a membership program. The presenters will share the organization’s initial goals when deciding to pursue a membership program; how its management team methodically tested and determined what should be included within it; and detailed results from the initial deployment of a pilot program and its resulting…

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S10B – Improvisation Techniques for Healthcare Leaders: Activate, Articulate, Communicate

During this seminar, two experienced communication and facilitation experts will lead the group through the basic principles of Medical Improv. Acknowledging that our work environment tests our communication skills every single day, this session offers you a chance to enhance your communication skills through practical techniques from Medical Improv. Improvisational theatre skills have a surprising…

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S10A – Improvisation Techniques for Healthcare Leaders: Activate, Articulate, Communicate

During this seminar, two experienced communication and facilitation experts will lead the group through the basic principles of Medical Improv. Acknowledging that our work environment tests our communication skills every single day, this session offers you a chance to enhance your communication skills through practical techniques from Medical Improv. Improvisational theatre skills have a surprising…

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S01B – Never be Boring Again: Present Like a Pro

Through small group and lecturette material, this seminar’s presenters will focus on the areas that make for very effective presentations. The methods you will hear about are different than the usual stand-up presentations with a question-and-answer session afterward. Faculty will use demonstration, interview and a relentless focus on the needs and wants of the audience…

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S01A – Never be Boring Again: Present Like a Pro

Through small group and lecturette material, this seminar’s presenters will focus on the areas that make for very effective presentations. The methods you will hear about are different than the usual stand-up presentations with a question-and-answer session afterward. Faculty will use demonstration, interview and a relentless focus on the needs and wants of the audience…

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11B – Advancements in Patient Experience: Building Partnerships in a Changing Care Setting

Patients and families who have experienced significant trauma may arrive at the hospital overwhelmed beyond the norm. During this session, the team will describe their approach in connecting with such patients and families. They will highlight their innovative and proactive approach to connecting with trauma patients and families, offering a new pathway for participants. This…

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