Masters of Quality and Safety: Leading with Patient-Centered Care Amidst Competition-Driven Metrics (MSTR3)

This session will explore the dynamic shifts in healthcare quality and safety and explore the impact of competition-driven quality metrics and rankings. Participants will critically assess whether market-driven changes benefit patients or shift the focus away from essential safety and quality improvements. The discussion will include a deep dive into Yale New Haven Health’s strategic focus on board engagement, system cohesion and aligning care with patient-centered outcomes. Through an approach to continuous improvement, the session will highlight how a unified focus on high reliability can transcend ranking-driven initiatives, ensuring that patient safety remains at the forefront of care delivery.