Thriving in Change Management for Healthcare System Optimization (124H)

This panel discussion will focus on the efforts to strengthen Melissa Memorial Hospital District, which has faced a series of C-suite turnovers and financial struggles. CEO Michael Hassell has taken the helm to enhance and stabilize the healthcare system by emphasizing moral integrity, fostering a positive organizational culture, improving operational efficiency and deepening community engagement. His leadership has ensured that ethical principles guide patient care and decision-making processes while promoting a supportive and inclusive workplace environment. In parallel, Board Chair Steve Young has been instrumental in leading board governance, strategizing the organization's direction and ensuring the overall health and sustainability of operations. His efforts have focused on setting long-term goals, overseeing the execution of strategic initiatives and addressing financial challenges. Together, their collaborative work aims to position Melissa Memorial Hospital District as a resilient and forward-looking healthcare institution.

Hassell and Young sought the expertise of outside healthcare advisor Charles Hall to assist in stabilizing Melissa Memorial Hospital District. To achieve this, a comprehensive operational and financial assessment to identify areas needing improvement was conducted. The team built a strategic plan focused on the hospital's long-term sustainability. Together, they are working on solidifying and implementing SMART goals. Proactively, they are implementing key initiatives designed to address the hospital's immediate challenges and enhance its overall performance. To engage the community effectively, they are organizing in-person and online community education sessions, regular town hall events and expanding services to meet the community's needs. This multifaceted approach aims to foster trust, support and ensure that the hospital remains a vital cornerstone of community healthcare.