Successful Implementation of AI: New Collaborations Among Clinical, Operations and Information Technology Leaders (04X)

Artificial intelligence (AI) has the potential to transform healthcare by enhancing the quality, efficiency, accessibility and personalized delivery of care. This session will present current and emerging use cases of AI in clinical care settings and discuss the challenges and opportunities for its successful implementation, with a focus on the roles of nontechnical leaders and ways they can effectively partner with clinicians, informaticists and others engaged in successful and effective deployment of responsible AI solutions. AI can be utilized in a variety of ways in healthcare settings, including assisting clinicians in diagnosis, treatment and follow-up; supporting clinical decision-making by providing evidence-based recommendations, alerts, reminders and feedback; enabling remote and virtual care delivery; and improving patient engagement and empowerment by providing education, coaching and self-management tools.

However, AI is not a panacea that can replace human judgment, empathy and expertise. It requires careful design, development, evaluation and deployment to ensure its safety, reliability, validity and utility. AI also poses ethical, legal and social implications that need to be addressed and balanced. To realize the potential of AI, hospitals and health system leaders must develop and use new partnerships between operational and IT leaders and teams. In this session, data on how several nonprofit health systems have implemented AI will be presented, and leaders from two health systems will describe how their organizations are developing new collaborative leadership models to implement and govern responsible AI. This session will provide specific examples of how operational-IT collaborations are successfully managing AI-assisted workflows. Participants will have the opportunity to ask questions to clarify how they can make strides in their own organizations to ensure that AI is implemented in a manner that maximizes its benefits and minimizes its risks, and that AI serves the needs and interests of the healthcare organization, the clinicians, allied health staff and patients.