Chief Experience Officer
Johns Hopkins Medicine
Healthcare executive with 13 years of experience improving patient experience across academic, community, and large multi-site health systems. Skilled at building cross-functional coalitions to improve culture, processes, and patient and family outcomes by unearthing and removing pain points in ambulatory and acute care settings. Known for achieving market-leading gains in nationwide patient experience rankings, combatting health disparities, and tackling root causes of clinician burnout.
From Metrics to Meaning: Using Patient Experience Data to Improve Health Outcomes
Tuesday, March 3, 2026
3:15pm - 4:15pm CT