Patient Experience Director
Emory Healthcare
Kevin Phipps is a healthcare leader known for transforming patient experience, elevating organizational culture, and guiding teams through complex change with clarity and compassion. As a Patient Experience Director at Emory Healthcare, he brings more than a decade of progressive leadership experience across some of the nation’s most respected health systems, including Emory, Wellstar, and the Cleveland Clinic.
With a career spanning operations, patient experience, program management, and organizational development, Kevin has built a reputation for leading high impact initiatives that strengthen care delivery and empower frontline teams. His work blends analytical rigor with a deeply human centered approach.
Before entering healthcare leadership, Kevin spent over a decade in roles centered on communication, mentorship, and community building — experience that continues to shape his leadership philosophy today. Whether he’s guiding teams, presenting to executives, or speaking to emerging leaders, Kevin brings authenticity, clarity, and a commitment to helping people thrive.
5 Lessons to Thrive in Your First Five Years: Becoming A T-Shaped Professional
Wednesday, March 4, 2026
2:00pm - 3:00pm CT