CEO and Co Founder
Healthcare Experience Foundation
Katie is the lead author of The HCAHPS Excellence Guide: Designing Better & More Meaningful Healthcare Experience. She is frequently quoted and has been published in Beckers Healthcare, the Huffington Post, Healthcare Financial Management Magazine and Hospitals and Health Networks. She is an energetic, internationally-recognized speaker and has presented for many highly-respected organizations, including American College of Healthcare Executives, Beryl Institute, Cleveland Clinic’s Empathy Summit, Society for Healthcare Strategy and Market Development, and Healthcare Financial Management Association. Owens has published in Frontiers of Health Services Management and the Journal of Healthcare Management on the topics of compassion, workforce resilience and engagement to advance performance.
From Metrics to Meaning: Using Patient Experience Data to Improve Health Outcomes
Tuesday, March 3, 2026
3:15pm - 4:15pm CT