Associate Professor
Virginia Commonwealth University
Dr. Laura McClelland is an Associate Professor and the Director of the Health Services Organization and Research PhD program at Virginia Commonwealth University in the Department of Health Administration. She received her Ph.D. in Organization & Management from Emory University and B.S. degrees in both Management and Economics from Villanova University. Before entering academia, she was a management consultant for PricewaterhouseCoopers and IBM.
Dr. McClelland is a highly regarded expert in health care management, leadership, workplace compassion, employee well-being, and patient experience. Her research is published in top health services and social science journals and cited in popular press outlets such as CNN and Kaiser Health News. She has served on the National Academy of Medicine Scientific Advisory Panel on the Evidence for Patient and Family-Centered Care. In addition to her research, Dr. McClelland has received national and international awards for teaching excellence.
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