Deputy Chief Experience Officer
Northwell Health
Agnes Barden, DNP, RN, CPXP is the Deputy Chief Experience Officer at Northwell Health. An innovative, compassionate healthcare professional leader with a personal commitment to excellence in patient and family experience. She develops personal connections that enhance communication and collaboration at all levels across the organization. Dr. Barden has worked in Northwell across various clinical and leadership roles inclusive of Vice President of the System Office of Patient & Customer Experience, Associate Executive Director of Hospital Operations, Senior Administrator Director of Patient and Family Centered Care, Assistant Director of Nursing Education and Research, nurse educator. Dr. Barden has led the development and sustainment of best practices within patient and family experience from success in a local tertiary hospital, to system-wide culture change prioritizing human-centered care delivery. She led the creation of the Northwell’s Culture of C.A.R.E. framework, system Patient and Family Partnership Council, and works with sites in the development and sustainment of local patient experience strategic planning. Dr. Barden also led the creation and expansion of Team Lavender across the organization. She was instrumental in the development of the collaborative care model and council structure and has published research in this area. Dr. Barden believes it is an absolute privilege with responsibility to care for patients and their families, and that every moment matters.
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Wednesday, March 26, 2025
3:15pm – 4:15pm CT