Chief Quality Officer/Vice President, Quality Performance
UPMC Health Plan
Carrie is the Chief Quality Officer and Vice President of Quality Performance at the University of Pittsburgh Medical Center (UPMC) Health Plan. She oversees the quality operations and strategies for the Health Plan’s quality performance programs, including coordination and integration of clinical quality and member experience efforts across all lines of business. She also has leadership oversight of quality rating programs (NCQA/CMS/State Department of Health and Human Services) and requirements, accreditation/regulatory activities, program development and innovation, provider performance programs, member complaints and grievances, and quality analytics.
Carrie brings over 25 years of leadership experience in quality improvement in both payer and provider settings. She brings expertise in health care quality improvement and administrative strategy and execution. She is an action-oriented leader who is passionate about improving health care structures and processes to maximize patient outcomes, dedicated to advancing organization-wide culture through matrix collaboration, communication, and team development strategies, and driven to achieve results through innovative strategies and programs. Prior to joining UPMC Health Plan, she served as the Vice President of Health Care Improvement at Excellus BCBS based in Rochester, New York, leading the corporate-wide quality strategy across all lines of business.
Carrie earned a Bachelor of Science degree in Health Services Administration from the State University of New York College at Fredonia and a Master’s degree in Health Services Administration from Xavier University in Cincinnati, Ohio. She has been recognized for her strong leadership at both local and national levels. She is a past recipient of the ACHE Young Careerist Award, and in 2018, she was honored with Diversity Journal’s Women Worth Watching Award: Executives Leading the Way to Excellence in the Workplace, Marketplace, and the World. She has volunteered in a multitude of settings, most recently with The Wesleyan Church, leading the national Marketplace Multiplier movement as their team leader of strategy. She is a 2024 graduate of Leadership Pittsburgh Inc, LP XL.
Carrie and her husband, Matthew, reside in Pittsburgh, and have two children.
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Wednesday, March 26, 2025
2:00pm – 3:00pm CT