Enhance Margins and Prevent Closures With Enterprise Risk Management and High Reliability Organizing

Many organizations view the journey of becoming a high reliability organization as simply deploying a large-scale education and training activity, which is often focused on patient safety and clinical care delivery. This session will offer a framework for high reliability organizing that encompasses organizations’ clinical, operational, research, educational and other functions into a long-range plan for comprehensive culture transformation and margin improvement. The domains of enterprise risk management will be woven into specific case examples of how organizations can evaluate and improve reliability in addressing clinical/patient safety, operations and strategy, financial, human capital and technological risks. Experiences will be drawn from the presenters’ experiences in both community and academic medical centers. You will leave with a sample framework and an understanding of how organizational alignment, accountability, leadership and culture, equity, processes, and technologies can impact reliability across all sites of care. Each case scenario will offer a practical and tactical example that can be translated into an implementable strategy at your organization.