From the Front Line to the Bottom Line: How Leaders Align People, Process and Performance

Successful change in healthcare requires more than good ideas and a plan—it demands presence, diligence in follow-through, continuous alignment, and a team with leaders who are open to evolution. This session offers practical tools and real-world insights for managing sustainable, high-impact transformation.

Healthcare organizations face growing pressure to evolve amid workforce shortages, regulatory changes, and rising expectations for performance and accountability. We have to do more with less and better than ever before. To protect from resource strain and drain, we silo and divide and conquer to accomplish goals. As a result, success is frequently fleeting, staff are often aggravated, and our attempts to course-correct can be more disruptive and costly than if we had just taken the time to tackle challenges and change with a whole-system mindset from the start.

This session explores how to build teams and an organization that entertain change and buy in when leadership effectively initiates the charge. Drawing on the stages of change model and nudge theory, this session will share personal experiences and lessons learned from diverse healthcare settings. Attendees will gain a flexible blueprint for navigating resistance, building resilience, aligning teams and driving sustainable transformation.