Why Strong Prehospital/Hospital Partnerships Are Good for Business ... and Good for Patients (93H)

Are you leveraging the potential of your local EMS providers? Prehospital providers can help your organization improve patient outcomes, better manage volume and hospital throughput, and dramatically increase revenue and profits. When organizations discover the best ways to collaborate with EMS providers, they unlock this potential, leading to enhanced efficiency and better overall healthcare delivery. In this session, Justin Reed, NRP, FACPE, assistant chief, EMS, at Cy-Fair Fire Department, will provide an inside look at some of the partnerships his team has engaged in. Besides sharing some impressive financial and clinical results, he will lay out best practices other health systems and communities can implement.

Attendees will learn:

• Innovative (and unexpected) ways to partner with their local EMS provider.
• How sharing metrics can get hospitals and EMS aligned in their goals.
• Tactics for working with EMS to manage a favorable ebb and flow of patient admissions based on census fluctuations and diagnoses.
• Why respectful clinician behavior toward first responders can have a profound impact on admissions and profitability.
• What EMS professionals really want from hospitals and why so many get this wrong. (Hint: A nice break room is good, but critical feedback is better!)
• Why great EMS care shows up as in-house patient experience metrics. Do your EMS partners measure their experience of care?
• The most critical changes hospitals and EMS partners need to make to create a seamless continuum of care journey for the patient.

Integrating EMS into your care continuum can have a huge impact inside your organization.