Planning for and Managing Healthcare Resource Demand for Vulnerable Patient Populations (105X)

We have seen successful outcomes as providers utilize resources to identify vulnerable and at-risk populations, analyze current care demand patterns, and adopt strategies to improve care management and access to lower costs for the patients and providers. At this session, attendees can expect to learn the impact well-directed care can have on a high-utilizing population. The session will detail the programs and results of two cases:

First, presenters will discuss a healthcare collaborative, formed of healthcare executives, law enforcement, emergency medical services and public servants. The team compiles and manages a master patient index of the county's vulnerable patient population to track and analyze trends in care delivery and costs. Armed with this data, the collaborative has enacted targeted strategies to address failures in the current healthcare landscape. Presenters will detail the results of various initiatives, such as "Law Enforcement Navigation," which is lowering unnecessary jail bookings and costs; the identification of "Super Utilizers" to provide better managed care and lower costs for providers; and the development of an executive dashboard to give leadership the ability to track individual results.

Second, we will look at a major provider of care for a vulnerable subpopulation in a major metropolitan county in Texas and how it is addressing patient access and managing resource allocation to free up space in the hospital and improve patient outcomes with limited funds. Our team developed a model that visualized patient access and flow through their system, providing feedback on current patient flow patterns and demand. We were able to identify bottlenecks and unexpected patient migration patterns to improve. This information then fed a demand model providing projections and growth opportunities.