Elevating Hidden Heroes: Recognizing and Empowering Essential Support Staff (125H)

This session focuses on empowering the often-overlooked EVS and FANS staff. Nurturing a culture grounded in self-worth, leadership, belonging and inspiration demonstrates the multiplier effect of fostering a strong, centered and valued workforce. Attendees will learn actionable strategies to enhance employee retention, elevate morale, drive symbiotic team relationships and ultimately achieve significant "patient-first" outcomes. Presenters will discuss the indispensable contributions of EVS and FANS staff and why support teams are a critical cog in the machine driving both patient and organizational outcomes. They'll cover how to instill a sense of value and importance in a healthcare environment, specifically patient and caregiver experiences, and celebrate a sense of belonging that's firmly rooted in purpose, without amalgamating the team beyond their respected individuality.

Leading with trust and empowerment illuminates the runway for inspiration, positive change and collaboration. Attendees will take away concrete steps to apply these concepts and transform their organizational culture by implementing recognition programs that boost self-worth and a sense of belonging; establishing open communication and feedback channels to foster inclusiveness; engaging teammates with transparency, honesty and radical candor; and opening pathways and educating the team regarding training and career advancement opportunities to inspire and motivate.