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    Safety & Quality

    When Healthcare Leaders Invest in Quality and Safety, It Pays Off (133H)

    Tuesday, March 25, 2025
    2:00pm – 3:00pm CT
    Credit(s): 1.0

    Eye-opening new NAHQ research reveals just how differently quality is defined and approached across the industry, validating the critical need to align to one industry standard—the NAHQ Healthcare Quality Competency Frameworkâ„¢—if we are going to succeed at creating a competent and coordinated workforce ready to take on today's healthcare challenges. This session will demonstrate how Kaiser Permanente of Northern California successfully leveraged the framework to build competency and capacity within its workforce with remarkable results that leveled up individual contributions.

    Learning Objectives:

    • Obtain data-driven insights into how varied the definitions of healthcare quality are across the healthcare industry.
    • Gain an understanding into the importance of an industry standard for quality, and learn about the industry-standard NAHQ Healthcare Quality Competency Frameworkâ„¢.