Leveraging an Enterprise Medication Management Strategy for Clinical, Financial and Operational Success (06X)

High-reliability organizations are the North Star in a health system's quest for zero harm to patients. While health-systems continue to evolve clinical pathways and operations to achieve high-reliability care delivery, patients are still faced with preventable medication errors that result in significant adverse drug events. Recent industry consolidations through hospital mergers and acquisitions have added additional complexities, resulting in medication management care that is inconsistent across the enterprise, including acute and ambulatory care settings. Additionally, the drive of care to outpatient settings is moving traditionally medication-heavy care from hospitals with robust clinical pharmacy services to ambulatory clinics and care sites with limited or no pharmacy services support. In this session, three healthcare executives will describe their journey to zero harm from medication use across the entire continuum of care, from outpatient clinics to hospitals to post-acute long-term care sites. Topics will include: creating a zero harm enterprise medication care strategy, centralization of clinical and operational services, tracking measures of success, and results (clinical, operational, financial) to date.