The Good, the Bad and the Ugly: Leading Change to Transform Healthcare (12X)

Healthcare leaders are awash in forces driving change across the industry. From the potential that artificial intelligence, digital transformation and shifting patient expectations bring to the challenges of a strained workforce, fragile finances and evolving regulatory landscape, leaders are grappling with how to transform in ways that deliver both exceptional care and a positive experience for patients and the provider teams that deliver it. Yet, transformation requires change—and change is messy. Change is hard. But what if you could help those asked to advance change to build the muscle, skills and mindset to take it on? What if you could foster a culture where people embrace change and understand how to bake it into their day-to-day work? What if change becomes a new way of working rather than an initiative to slog through?

This interactive session will explore the good, the bad and the ugly sides of change from leaders on the front line of transformation. It will include a mix of didactic, panel discussion and audience engagement for participants to apply ideas, tools and insights to their own change efforts—big and small. Faculty will draw on both theoretical change frameworks and their practical experience, with an emphasis on:

• Vision—establishing a clear and compelling future state and its rationale.
• Practice—identifying the behaviors to advance change and the support needed to make those behaviors as easy as possible to do.
• Passion—tapping into the excitement of those who are already living into the future state in some way to highlight and demonstrate their successes.
• Pull—creating excitement and energy to activate change (versus push, where change is forced).
• Resistance—engaging productively with the resistance that comes with every change effort.

Faculty stories will feature specific efforts (e.g., workday implementation across a newly merged system, building change capacity in a leadership team, creating practices to support new ways of working at the front line) to translate ideas into reality.