Leadership
As healthcare grapples with staff shortages, chronic stress and widespread employee mental health issues, organizations are scrambling to determine how best to attract and retain talent. It's not enough to help clinicians and staff avoid burnout; we need to create cultures that set them up to thrive and flourish. That means giving them the kind of leadership the new generation of talent wants, needs and expects—and the research shows trust is at the center of that. In this dynamic session, Katherine A. Meese, PhD; Quint Studer; and Dan Collard will present the latest findings on trust from Meese and Studer’s research-based book, "The Human Margin: Giving Healthcare Workers What They (Really) Want." They’ll unfold the 10 building blocks most closely linked to building and sustaining trust (many are surprising and counterintuitive) and explain how they manifest in leader behavior. Finally, they'll break these concepts down into practical, actionable tools and techniques leaders can put into practice right away. This is a message every leader at every level needs to hear to shift their mindset, begin creating the conditions today's workforce craves and move their team toward peak performance.
Katherine A. Meese, PhD
Assistant Professor/Director
University of Alabama at Birmingham
Quint D. Studer
Cofounder/Partner
Healthcare Plus Solutions Group
Dan Collard
Co-Founder and Partner
Healthcare Plus Solutions Group